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Router still flashing orange

Cjcrook24
Investigator
Investigator

‎22-03-2025 07:33 AM

I am a new customer i set the router up yesterday and it's been flashing orange i rung there "tech" support and was told my fiber has been activated but have to wait till 11:59pm last night woke up this morning and still flashing orange so I am going to lose 2 days pay from not being able to work 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎22-03-2025 09:13 AM

Hi @Cjcrook24 

Have you tried restarting your router. 

If not you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎22-03-2025 09:56 AM

What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Cjcrook24
Investigator
Investigator
In response to Northerner

‎22-03-2025 10:18 AM

I did that and was told be patient 

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Cjcrook24
Investigator
Investigator
In response to XRaySpeX

‎22-03-2025 02:36 PM

It's the fiber 500 and I have the smart hub i have no extenders

0 Helpful