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Restarting hub

ChristineEe123
Visitor

‎14-06-2026 11:48 AM

We changed to EE last year, we use the hub and 2 tp link extenders. We had no problems untill the last month, we are constantly having to restart the hub because we cannot find it on the wifi network and the extenders lose internet. After the restart all works fine for a day or so before having to do it again. Does anyone know the likely cause?

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XRaySpeX
EE Community Star
EE Community Star

‎14-06-2026 12:08 PM - edited ‎14-06-2026 12:11 PM

Which EE router & at what f/ware level is your router? There is a known issue with 2 of EE's routers whereby the WiFi is flaky. It is being investigated by EE who are starting to roll out a f/ware fix for it. See Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi which suggests some workarounds.

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