Contract Regrade

[Scouser]

So I had a complaint in with EE basically I'm halfway through my 2 year contract I'm paying £37.99 a month for 500gb but there's a deal on for 900gb for £25.99 a month I spoke to an EE agent today who told me I basically have to pay the remainder of my contract which would be £150.90 then sign up for the deal of £25.99 with EE again apparently EE have made it like this so it's a lot of hassle for the customer and EE is a business that want to make money. I did try and get my complaint escalated but the EE agent was having none of it. I've been an EE customer for 19 years and really can't believe what I was told today. Just wondering can anyone advise or if anyone has had the same scenario happen to them.

[XRaySpeX]

@Scouser : Are the '500gb' & '900gb' either:

• Data for a mobile phone or SIM, measured in 'GB'? OR
• Speeds of Broadband, measured in 'Mbps' ? Anyway it should be Megs (M) not Gigs (g).

I'm assuming the latter from your previous posts.

As an existing cust. for BB you can't downgrade to a cheaper plan mid-term & certainly not to a plan for new custs, but only in your upgrade window from 30 days before end of term. You have no grounds for a complaint.

[JimM11]

@Scouser At £37.99 a month for a FF500 is realistic EE price, was paying that 2 years ago for the package, you would still be saving in the long term doing what they said.

[Chris_B]

@Scouser  Unless EE make you an offer to regrade and you’ll see this within your EE account then this is classed as an upgrade and to upgrade before your upgrade period will mean paying off what your currently own on a contract that you agreed to honour for the duration of that contract.