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Full Fibre installation

Mitchathome
Visitor

on ‎27-07-2026 04:23 PM

Have committed to installing full fibre from EE. Openreach are telling me that my appointment to install fibre at my home will be 24 Sep !! two moths away !! Can I contact anyone at EE to try speeding up the process.  Had I known it was going to take this long I may not have made the commitment !!

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-07-2026 04:30 PM - edited ‎27-07-2026 04:39 PM

You can try! Try calling EE CS on the Freephone no.(Opt 1) in my sig. Generally it takes 2 - 3 weeks from order to installation.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your address? Post the whole table, the text below it and the line above it, blanking out your address.

What do you mean that OR are telling you? You are not a cust. of theirs. It's for EE to inform you when your installation date is having 1st arranged a date with OR.

You haven't actually committed. You can withdraw your order FoC anytime up to 14 days after going live.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎27-07-2026 04:33 PM - edited ‎27-07-2026 04:48 PM

@Mitchathome Will be the first available date for getting it all done Full Fibre wise, you can always call up and cancel it, but anyone using the OR Openreach Fibre ISP wise will be in the same situation. It is worth the wait to get it all done HUGE difference in operation and in SPEED if that is your requirement for the second part.

@XRaySpeX OR may have sent the text/e-mail as a confirmation to the actual installation date as well, it is not only the ISP that does it. Did my Vodafone order 28th March, and OR confirmed date 29th March for it 15th April but was a straight switch sky to vodafone then a couple more OR ones near the final date. EE to Sky was similar but the switch was a rapid 5 day's so everything happened virtually as an instant. OR does e-mail out to the ISP's customer.

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