Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I’ve just placed an order via EE’s website for the Fibre 67 Ultimate broadband package and wanted to check something that’s left me a bit confused. During the order process, it stated that I would receive the Smart Hub 7 Plus along with the EE WiFi E...
My end of contract is today...I've tried to cancel my contract today, and I've been informed I can't because I've got a new one until next year. Yes I'm lax and last minute but you should still be able to cancel your contract on the last day
I experience a recurring SSL VPN issue that started immediately after migration from copper to fibre two days ago.Setup:- VPN server: Draytek Vigor 2925n+ (Germany)- VPN client: Draytek SmartVPN (UK, macOS)- ISP router UK side: EE Smart Hub 3A, firmw...
On:a new estate and all neighbours are able to connect their routers to Panasonic Heatpump. (Via Ethernet) I have EE Smart Hub Pro (WIfi7) and am the only one unable to connect to the Heatpump. All the connections are fine but there must be some set...
HiI am a home user and do not use my broadband for business being happily retired.I am behind CGNAT and have difficulty at time accessing my home network when away using WireGuard and/or OpenVPNIs it possible to be assigned a Static IP address?Thanks...
74 days since I signed up (and paid) for Fibre Broadband and Digital voice landline on the 30th of October 2025(VOL013-************) I signed up through the BT online chat portal - (I am in my 80s and I am hard of hearing - so I wanted a BT account ...
I did not at the start of my broadband account sign a direct debit. So I want you to send me a copy of my current bill
Mine updated overnight to this r3.8.26-R-1595999-PROD-1
Good afternoon hope someone can help me, due to circumstances I am now staying in a hotel on a temp basis whilst looking for a new place. In the mean time I am still paying the monthly bill for the broadband just so my modem can sit in storage. Would...
Hi, my mum passed away recently and we had to call to change the account to my dad. They have never set up their online account, so am trying to do it for them. I go to set up link, add the account number and it says Broadband found, but then doesnt ...
