Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45487 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88550 Views
  • 11 replies
  • 12 Helpful

Reluctant to send a Smart Hybrid Connect

When I ordered my four works fibre 36 broadband from EE, I transferred from BT. I was informed to send back all relevant BT equipment.I received equipment from EE and assumed that I had everything I required. Subsequently, I noted that I never receiv...

kernowman by Investigator
  • 375 Views
  • 9 replies
  • 8 Helpful

EE Smart Hub SH32B

Hello AllI recently came to the end of a BT contract and was effectively shunted on to an EE contract, which I was initially happy to do as I had the impression BT and EE were one and the same these days. However, the EE Smart Hub SH32B appears incom...

Poor speeds via extender

I'm on Full Fibre Giabit* with Smart Hub Plus and extender. The EE app says the main hub is getting 927mbps/108 mbps, however when stand close to the main hub my iPhone only shows sub 600mbps, and when connected with ethernet cable to macbook get bes...

MajorNut by Explorer
  • 504 Views
  • 6 replies
  • 0 Helpful

Resolved! Thinking of joining EE

Hello, I'm new to this forum and am looking for advice for a friend.He is currently with BT, with about 3 months to run on the contract. I believe that he is currently paying for add ons that are not required. Full Fibre has just become available. He...

rubbish service

There has been nothing but trouble with EE. My 94 yr old friend is virtually cut off much of the time. several visits from  EE 'engineers' have been a waste of time.Now weve been charged £55 too much and cant get into our account to see why, The site...

Frisby76 by Visitor
  • 188 Views
  • 2 replies
  • 1 Helpful

Website not working

I have been using a website for nearly a year with EE broadband and never had any issues. But today the site will not load it just says the site can't be reached err connection timed out. There are no issues with the site as when I use mobile data on...

Bonita17 by Visitor
  • 179 Views
  • 2 replies
  • 0 Helpful