Smart hub 7 pro delivery.

[Durhamlad1]

Hi I’ve signed up for the 1.6gb fibre package to be activated on August 3rd. I’ve not yet had any confirmation of dispatch regarding the delivery. Who do ee use as a courier and when should I expect delivery please.  

[XRaySpeX]

Royal Mail. A day or 2 before installation.

[Durhamlad1]

Cheers appreciate the reply. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[JimM11]

@Durhamlad1 Hope you already have a 1.6Gb/s Full Fibre service just now, if not you have more than just an EE Pro hub to get sent.

[Durhamlad1]

I have sky full fibre 900 package 

[JimM11]

@Durhamlad1 Then you possibly have an OR Openreach Engineer visit to replace your ONT if you do not already have a high speed version, you can tell by looking at the ONT Ethernet Port were the Ethernet cable from the Sky Hub to ONT is currently, yellow in colour it's 1Gb/s so no faster than what you have just now, if it is Orange then you just have a software profile to be done by OR and applied by EE. Below when you get to see it, this is currently getting to be the OR favoured but not guaranteed.

High speed ONT with the 2.5Gb/s Ethernet port interface.

[JimM11]

@Durhamlad1 And the two older slower ones below.

[JimM11]

@Durhamlad1 So you have it. Both for your Pro, and your account should in theory give you any info if the Engineer is needed or not for your home. 

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EE Smart Hub 7 Pro | Device Help

[Durhamlad1]

Hi just checked mine is the older Adtran box and yes engineer is booked for pm visit.