Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45493 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88563 Views
  • 11 replies
  • 12 Helpful

Resolved! Joke

Need to pay WiFi bill as WiFi not working and can’t even get into bloody app joke 

jamie294 by Investigator
  • 221 Views
  • 5 replies
  • 4 Helpful

App not working

How can you control what device can connect to the Internet and for how long when the app is always under maintenance.  This is the most unreliable app I have ever come across. Very disappointing. 

Wasi7 by Visitor
  • 169 Views
  • 1 replies
  • 2 Helpful

BT EE Migration

I have seemingly just been moved over from BT to EE. There have been no instructions on how to do this just quite a few texts asking if I’m enjoying my package and my bill is ready. This is beyond a joke. Is there some secret on how to migrate the ac...

EE Compatibility with House Alarm

I am considering subscribing to EE broadband. However, there is some confusion surrounding if the EE broadband is compatible with House alarm systems such as ADT. Obviously if EE broadband is not compatible with my ADT house alarm then I won’t be abl...

999Para by Visitor
  • 196 Views
  • 2 replies
  • 0 Helpful

Account Manager in App

How do you add an Account Manager in the EE App?We were speaking to EE on phone earlier and the account is in name of someone who is not able to be speaking to them everytime and numerous time they have given permission for a particular relative to s...

smc14 by Established Contributor
  • 374 Views
  • 7 replies
  • 3 Helpful

Resolved! PC does not 'see' new EE router.

Hello to all. This is my 1st contact with the community.I have to start with a rant: I have been "migrated" to EE from BT. I had a fully functioning Broad band system with BT for 10 years with 3 levels of BT Router . With EE I do not!My PC does not '...

KenS49 by Investigator
  • 9023 Views
  • 15 replies
  • 11 Helpful