Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,Ive had broadband now for almost 2 years, rung multiple times and been told it’s being ‘sorted’ and still not.I get my bills to my email, of which I have an account yet I can’t view them and my broadband account doesn’t show on my account.Any idea...
While setting up my 'smart' devices on my new hub I was offered an option on the EE app to move all the devices across to the new hub which seemed a great idea and service and a time saver. The reason for looking was that most smart plugs work on 2....
I am not sure if this is in the correct topic or not, if not please advise somewhere more suitable to postWe have just had the system at home upgraded using the later EE SH31B smart hub and a couple of SW30A extenders.Can the Ethernet port on the rea...
Is EE Digital Home phone tied into your broadband account in as such, if you ported your number out to another VOIP provider, it would also cease your broadband as well? I know this was the case when with BT direct.With the above question in mind, I...
@Leanne_T I recently moved over to EE with a package of 900mb download speed. I currently don't get anywhere near that as it isn't available which is annoying but understandable.. but what I'm confused about is my wifi keeps randomly spiking every co...
I recently signed up for a full-fibre package with TV and 2 mini boxes, but there was an error in processing my order. The person who called me back to complete the order entered the wrong postcode (L33 1ZD instead of L33 1ZB), resulting in the equip...
A couple of days ago I received an email about an order for a home phone and TV package that I haven't made.The order was apparently made in my name, but the home address mentioned in a subsequent email is not mine (I live outside the UK), nor is the...
Can anyone explain why my data usage reports a similar figure on the two days when I was away from home and did not access my broadband as the rest of the week when I was working from home and online for several hours continuously?surely the usage s...
Hi I just got broadband and was told I now get unlimited mobile data as an existing customer will my wife get this as her phone in on my account.......
hi, wondering if when I move home can I take the broadband to the new house or will I need to organise a new provider/ system
