Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've received an email from BT. My fibre broadband contract is expiring soon.1- I can renew with BT, but somehow I need to upgrade to a package with options I don't need. 900Mb / £482- I've logged into my EE account and can get a 1.6GB fibre broadban...
Just had Full Fibre installed and really pleased with the Wi-Fi speed of 300 download and 46 upload which I'm getting on iPhone, PC and Smart TV. The issues start when I connect via Ethernet which is all CAT6 via network switch. This drops the downlo...
Hi.I have a device that needs to connect to 2.4ghz WiFi for it to connect. My EE smart hub 7 Pro says in its technical specs that it can output 2.4ghz, but the compatibility mode only splits the original 6ghz down to 5ghz. Is there a way to change th...
Hi all,I have recently joined BT however they have set up my broadband with EE.At the time I signed up, I was told as a new customer I would be eligible for a £130 virtual rewards card which I can claim after my 14 day cooling off period.Was told I s...
My bravia tv keeps losing internet connection when switched off.l I have to restart the TV to get reconnected again. This didn't happen with my previous broadband. Does anyone know how to solve this?
New to EE have set up smart 7 plus. With a WiFi extender. How do I get my phone to connect to the extender for faster speeds as it appears to be stuck on the main hub all the time.
Hi mine has been restricted presumably by error as I am a new customer and activation date was Monday 23 2026. EE engineer came and muttered that this wasn’t the first such error he had encountered when new accounts were set up and arranged for BT op...
Hi EE Community,I wanted to get some advise I'm in the middle of revamping my Network/Server hardware and wanted to know if EE / BT Openreach can move my ONT Fibre into another room is that possible and what are the costs involved if at all provided ...
For past 8 hours my router has not connect to broadband. A RESET or switching off for a few mins, only connects for 5 to 7 mins. Autocheck does not work, led light blue, EE mobile coverage poor, having to use alternatife Smarty sim for wifi via phone...
It has been doing this for months now, i’ve deleted the app, tried clearing cache etc, just flat out refuses to work. Yet EE are happily taking the money from me for the service every month when it DOESN’T WORK.
