Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,recently moved from BT to EE with mobile and broadband (and tv from sky). We have our package as one whole payment each month. Our phone package is on our account and app, but our broadband or tv isn't showing on there. I asked the team on the pho...
Hello, just wondering it might be me being stupid. Thought I'd ask on here before going to EE...hopefully save embarrassment.I've literally just got fibre to house put in, the engineer asked if I'd received a router and I hadn't. I'm still using the ...
I have just completed the OTS from virgin media.I did this online and was expecting to be able to choose an install date / activation date but there was no option.What is the process? I have an email from virgin media saying the switch date is in 2 w...
I’m writing because I genuinely feel I’ve not been treated fairly, despite giving multiple chances to resolve this. I’ve called customer service 3 or 4 times this past month alone, but I haven’t received any real help.It all started when I signed up ...
Screen captures from the BT Smarthub2 and will also be same for the EE Smarthub(2023) Version.Screen 1Screen 2Screen 3Screen 4
Why have I received a bill for a months broadband when I've only had it 20 hours?
I’ve recently moved from VM to EE do I need to reset/pairup my printer with EE if so how do I do this?
My Smart Hub Plus router is currently running firmware version r1.35.0-R-1138091-PROD-83002. I've just set up an EE service for my parents, and their Smar Hub Plus updated and is running r2.68.11-R-1260390-PROD-83002.The newer firmware has two key di...
I know its not just me with this story - Moved to EE after renewing my 4 year faultless BT broadband to find it was suddenly garbage after a week troubleshooting was promised move to EE its cheaper and faster and the EE App has all the functions you ...
I want to disable my digital caller message set up and use my own answering machine. Is this possible ? I’m missing too many messages now that I’ve gone digital and would never have changed had this been made apparent.
