Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 172 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46539 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90608 Views
  • 11 replies
  • 12 Helpful

HBB SPEED

Folks, are there any outlook to be improving the line speed in Greenock PA16 Finch Rd, Merlin Rd and Mallard Crescent areas. 32Mb/s is all right but it's easy behind the times when you have 2 kids with PCs, consoles and we all watch Netflix and Disne...

AndyL71 by Investigator
  • 223 Views
  • 1 replies
  • 1 Helpful

How can I find a broadband and telephone bill please?

We've moved to another Internet provider and would like to keep our old telephone number. I subscribed to a Voip provider and set about trying to transfer our old number, as we're still within the 30-day limit. Apparently, I need a recent bill in ord...

gmatkin by Investigator
  • 327 Views
  • 4 replies
  • 0 Helpful

Resolved! Re: EE wifi

I’m getting maximum amount of sessions reached too all of a sudden, it was working fine I use the EE Voucher WiFi , and now I log in on phone with same password works then my PS5 it says incorrect password?

Jacktayz by Visitor
  • 320 Views
  • 1 replies
  • 1 Helpful

BB router poor

HelloAnyone else have speed issue with router, I am sick of rebooting every 2 or 3 days. I get 9mbps sometime less. I have reported it dozens of times but never get it sorted. Never once called sky for BB issue in 15 years, dozens of times in one yea...

Returning Kit

I’m really hoping someone can help with this, as I’m going round in circles.I have already returned the kit I had, but I keep getting text messages telling me to send it back. I spoke to someone at EE who said I hadn’t returned the “full kit” and tha...

RickyT23 by Visitor
  • 216 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Smart Hub + vs BT Smart Hub 2- Moving from BT to EE

Hi all.  I've been on the phone with EE for over 8 hrs now over 13 days.I was with EE for almost 15 years prior, and for no real reason, moved to BT for 2 years.  We also wanted to take out 2 sim deals with EE.I called last Wed to ask about the sim d...

p4everEE by Established Contributor
  • 1000 Views
  • 12 replies
  • 2 Helpful