Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can anyone advise me on this?I have been with EE for 12 years and 2 years ago we signed up for EE broadband however there was an apparent engineering issue where I live and we were moved to BT broadband and assured that it would have no impact, howev...
We had no/some broadband connection from Tues 23rd to Sat 27th. We called on Tuesday and we told an engineer would be out on Friday to visit as that was soonest time. I work from home so in effect was reduced to trying to use my mobile data. We ...
Wonder if i can get some common sense here instead.My broadband hasnt been stable since day 1, around a month ago. Had 3 engineers now in total and a new hub and its still the same - 11% packet loss and complete disconnects for minutes at a time.We a...
This is a recurring intermittent issue I've been having with my full fibre broadband for the past month. I've contacted EE support twice, and they told me it's an issue with my wifi despite telling them multiple times it happens regardless of using w...
My broadband is not working
Hi ,I'm now on day 3 of no internet service I have reported it but apart from a link to local WiFi which didn't work I can't find anything out ,I now all my neighbours are also without service but it just seems like we have to put with this no inform...
I have a BT Call Guardian phone with Call Guardian set up and several numbers stored in my VIP list. Whenever anyone calls, even if they're a VIP, they're asked to state their name and press the # key. After doing that, they're told again to state th...
I renewed yesterday. I was told activation would be on Monday but the new equipment is arriving today. As I already have a service will the new router work from today?
Earlier in the month, we switched from Sky to EE broadband due to Sky's absurd prices and terrible customer service. And while we were originally able to set the TV and router up just fine, and got our phones connecting to the Wi-Fi, the router was n...
Just had this text from EE:"Hi, it's EE.We're aware that some customers may be experiencing issues with devices connecting to Wi-Fi. If your Wi-Fi doorbell, camera, smart speaker or other connected device isn't working as expected, please try restart...
