Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45889 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89333 Views
  • 11 replies
  • 12 Helpful

Leaving EE broadband

Hello,My EE broadband contracts last day is tomorrow (23rd July), I'm on old broadband deal getting there 144mbps fttc service. If I stay with them on the current speed the cost will go from £34 to £44 with a deal or £47 without but will go up again ...

wy2k by Valued Contributor
  • 925 Views
  • 33 replies
  • 1 Helpful

Global Protect VPN connects but data stream blocked

I have a similar problem to previous posters but cannot see a cut and dried resolution. I've been with EE since the middle of June 2022 and initially everything was fine until about 4 days in when my wife's (works from home) connection through our ho...

NijiK by Contributor
  • 3100 Views
  • 25 replies
  • 2 Helpful

Resolved! File Sharing

I've have just changed over to the EE smart hub and I am now having trouble using the scan to folder function on my printer. I have set this up identically to my Sky router previously, but something seems to be blocking it. I am now thinking this may...

Damian3 by Explorer
  • 221 Views
  • 3 replies
  • 2 Helpful

Resolved! Fibre internet and phone stopped working

Hi, my fibre internet and phone have stopped working an hour ago. Only had the service from new for a month! Location is Folkestone Harbour.I get orange flashing light on hub and three green lights out of four on wall connector but middle one is flas...

idj20 by Investigator
  • 340 Views
  • 6 replies
  • 4 Helpful

Advice on EAPS with Smart Hub Plus

Going to be starting a new contract mid aug ( Im assuming it will be the SH31B hub? ) , will only be having part fibre .... ie fibre to the exchange and cooper to to the house.Was wanting to know if I could use the same router that is being provided ...

Tinnaz by Investigator
  • 321 Views
  • 6 replies
  • 2 Helpful

Resolved! Transfer from BT

I was transferred automatically from BT to EE for broadband.  I was a fairly new customer to BT and was paying 29.99 per month. BT informed me my bill would remain the same however I have been charged monthly £32.99. 

AB9999 by Visitor
  • 423 Views
  • 7 replies
  • 5 Helpful

Resolved! Troubleshooting

I'm having troubleshooting issues with my EE smart hub and I can't  contact them. Is it only me or it is everywhere .? Thank you. 

Thandie by Investigator
  • 225 Views
  • 4 replies
  • 0 Helpful

Resolved! Unbelievable

3 days without broadband, lost a day of work waiting for a promised delivery no shown; 5 calls hang off, no solution; engineer text me and when l returned no answer back.20 years without BP never had any problem like this. Decided to move last year a...

Moving from BT to EE broadband

I have just signed up for EE broadband fir my home and I have received a mobile Wi-Fi box the size of a cigarette box, I don’t think this will give me what I need as u connected it last night, fine but this morning was unconnected again. Can anyone a...