I’m writing because I genuinely feel I’ve not been treated fairly, despite giving multiple chances to resolve this. I’ve called customer service 3 or 4 times this past month alone, but I haven’t received any real help.
It all started when I signed up for a new contract. I was told that I’d get free subscriptions as a gesture because I’ve been a mobile and broadband customer for a while. I made it clear I didn’t need them because I already pay for my own subscriptions elsewhere. Despite that, £20 extra showed up on my next bill for these services.
On top of that, I never received a copy of my contract. My broadband didn’t work for about 3 months after the service was connected. Engineers came out 3 times to fix it, and eventually, it was sorted. But after 2-3 months, it disconnected again. I waited a month for an engineer to come and fix it.
Throughout all this time, I’ve been charged full price for broadband I haven’t even been able to use properly—and for subscriptions I don’t even have apps for!
I’m asking for a fair resolution:
• A refund or credit for the months I didn’t have proper service
• Removal of any charges for subscriptions I never asked for or used
Hope to hear from someone who can actually help.
Thanks
