Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I transferred to fibre last month and still have the copper master socket and wiring in my hall. I wish to remove the socket and wiring but I need to cut the wire. I presume it still has the 2V DC supply as the copper wire is still strung from pole t...
Just over 7 days ago I was conned into moving in group from BT to EE, I was told the technology was better than BT but since I moved my broadband has cut out multiple times, sometimes for over an hour, I work from home so this is a sh*te service. It ...
I need to relocate the internal broadband fibre modem from one room to an adjacent room. The current location is going to become an ensuite so can't contain a powered device. Should be straightforward methinks -just get in touch with ee and they wil...
So I had engineer visit yesterday to connect me to full fibre. That went very smoothly and didn’t take very long at all. However EE have dropped the ball already as they offered me appointment a week early than original date but hub is still not here...
Why is it taking so long to upgrade my broadband? I was told 48 hour max, 7 days ago!!!!
Since being moved over to EE from BT my broadband signal keeps dropping.which is no good as I work from home. I’m not even getting my guaranteed speed.whats going on?
I got migrated from BT to EE via a telephone conversation with what is now apparent a EE salesman '' nothing to worry about, we will do everything ''. I am now some 4 months later being threatened by BT for £1500.00 for coming out of my contract and ...
I have the feeling this will be a completely pointless waste of time and effort on my part but well, The "Unwanted" move from BT to EE have now been completed which quite frankly is a ridiculous breach of T&Cs as I am pretty sure I couldn't just chan...
I am a new customer and cannot access my bill on the website or app. This service has never worked for me. What can I do?
I am trying to order a broadband and TV package from EE. Total is £49.00when they then ask me my current supplier i say BT and they automatically send me to BT who say it will £107.00 BT currently give me 35mbs for ££90 !! + phone+ TV
