Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I write this post in the hope that someone who can make thing happened at BT / EE might get in touch with me as so far, the 9 people I have spoken to in the New EE dedicated team appear to be all be totally useless and just ignorant . Whats my issue ...
What’s with the 192.168.1.254 gateway when everything defaults to 192.168.0.1 ??this is causing no end of issues including solar inverter connection. EE finds it amusing to put the router settings on a light grey background and white writing??!! like...
So I've recently updated my broadband, to the 900mb for £53, with a guaranteed minimum speed of 700mb. The speed has improved, but it varies, I check the speed coming from the router and it's claiming 924mb, but I check the speed on my phone and Xbox...
Searched for ee broadband online didn’t go through with it as decided to stay with own company i received no emails or any equipment just checked my credit score to find out they have gave me a missed payment for not paying the bill!!!!! My score ...
The WiFi no longer turns on, I’ve checked to see if the cables are still working but they were all good. Dunno how it doesn’t work when it’s getting power
Setting up WiFi controls just hangs on a spinning circle. Tried updating and reinstalling EE app, and restarting router.
Hi there, I have been a customer with EE for 10+ years. My previous phone contract was for around £12.00 per month for 20gb of data. This contract had ended, and I was out of contract, paying £14 per month. (sidenote: that deal is no longer available...
I get an error message 'www.everymancinema.com uses an unsupported protocol' whenever I try to log onto the Everyman Cinema website. This is from any of our devices...
Hi I'm looking to check my router settings but I'm unable to connect to the above page. Access to the internet and online services are fine, but it's just this page. I get the below error and I don't understand why this is. I really don't want to re...
I have emailed the switch team more than once to arrange for my cancellation fee to be credited to my de account the team have failed to respond to any of my emails so I feel the £265 bill I have had to pay to sky for cancelling my broadband is not g...
