Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43713 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84266 Views
  • 11 replies
  • 12 Helpful

Printer connection problems

Having trouble connecting wirelessly to a Dell 1760 laser (circa 2016) after moving from the BT to EE router.  Worked for a while but recently lost connection and can't get it restored.  Tried a few suggestions from other posts, pairing with printer ...

Refused a new EE Smart Hub Plus when moved from BT

A few weeks ago my BT contract had expired so negotiated a new extension with increased speed. At the time I was told I would be moved to EE and it was agreed that I would be supplied with a new EE Smart Plus Hub and I would be sent a bag to return t...

jfmarkham by Investigator
  • 2153 Views
  • 11 replies
  • 13 Helpful

Switchover query

Basically I will be switching from Plusnet FTTC, to EE FTTP product Thurday (PM install slot).  When do I switch over from the Plusnet Hub Two, to the EE Smart Hub Plus?

Rossby by Established Contributor
  • 503 Views
  • 8 replies
  • 1 Helpful

Resolved! Full Fibre Down - ONT reboot loop?

Hi My full fibre connection has been down for the last few days and the date for the EE engineer visit is still about a week away. Fortunately my smart-hub has been able to failover onto the 4g smart connect, but the 4g speeds where we are quite poor...

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Broadband

Hi I’ve just switched from bt to ee I’ve had a bag sent to send back my Wi-Fi disc that I use up stairs and says I’ll be charged £30.00 if not sent back but I’ve not been sent a new one from ee 

Amyb1985 by Visitor
  • 147 Views
  • 1 replies
  • 0 Helpful

Thnking of switching

Hello, I am thinking of switching from talk talk to EE with one of the black friday deals but I am just wondering how long I will be without internet for if I switch and I have just found out talk talk are going to charge me around £180 for early ter...