Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How can I get the new Smart Hub Pro? I want to be able to have wifi 7. My only option appears to be creating a new contract (I've just recently moved from BT) but I don't want to do that at the moment.
Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025 when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...
When I agreed my new contract- upgrade to full fibre 300- the cost per month had no mention of an additional £7 per month for rental if the Hub.Surely this should have been mentioned as my bill now is more than I contracted for.
Just got my new broadband installed on the 29th with the new Smart Hub Pro 1.6gb.All seemed well until day 3 when I started getting my security cameras disconnecting then other IOT loosing connection too, web pages taking up to 10 seconds to load the...
A day before I was supposed to complete on a house sale our buyer pulled out. So our move from Cheshire to Wales didn't happen.I had previously arranged broadband and new kit was being sent to the house in Wales (a rental house). Obviously, I was not...
I just transferred from being a BT customer to EE.I've incurred numerous problems, one of them being unable to use my Wi-Fi controls within the App.So, the question: " How many of us still cannot use their Wi-Fi controls within the app?"If you respon...
Got behind in payment. Once realised I paid. This was 2 weeks ago. Today I wake up to find my broadband cut off. I've called and the system is rubbish, I can't get through to anyone. It says broadband suspended because I need to pay - press to pay an...
I’ve just been sent an EE mini hub because our internet connection keeps cutting out and the ‘all rounder’ contract has a connection guarantee. I asked the advisor if I needed to return this at any point when I phoned them to complain about the servi...
Would anyone be able to confirm please if it’s possible to remotely restart a router via the EE app on EE broadband?I am still on BT and this is a feature I greatly value in the BT app when I’m away from home. On the assumption that I get moved over...
