Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Recently switched from BT digital voice to EE. I cannot determine how to turn off 1571, which was turned off on BT.
Hi all,I had port forwarding working fine yesterday, but overnight I think my Smarthub Pro 7 had a firmware update to r3.8.26-R-1595999-PROD-1and I can no longer seem to get this working even after removing the rule and re-adding. I have restarted t...
Since updating my old BT hub to a new EE hub we have had nothing but issues. Television freezes with bright flash of light on screen. The new digital phones I got from BT do not seem compatible that I have had to ask they stop my phone service. they ...
Just a quickie.When I powered on my new EE Smart Hub Pro 7 SH35A for the first time yesterday morning, I thought it was dead because the power indicator light between the power switch and USB-C socket didn't light up. I then tried the power supply fr...
Hi does anyone else live in new york/north shields and having very slow Internet??I pay for the fast speed and not getting anywhere near it fasted so far is 28mb...
How do i find our contract end date , ive looked on the web pc portal and on the mobile app and neither mention it ,just says 24month contract no start or end date??
Hi my EE router is constantly green then green flashing then orange flashing then pale blue connected bit just for a couple seconds then it repeats over and over and doesn't connect, any help please? The live date was yesterday, worked okay last nigh...
A few weeks ago this problem did not exist.M4 Macbook Air, Tahoe, fully updated. No VPN used. Wifi.Firefox Developer Edition (some extensions) opens 4 tabs at start, Edge (zero extensions) opens 3.The browsers would open and the tabs would be there w...
I am appalled at how useless EE is, as a company, and how they deliberately make it difficult for customers to contact them and get their issues fixed. They’re a telecoms company, why do they not provide easily accessible telephone numbers for their ...
do I need to return plugs and cables with the router? It won’t all fit in a Jiffy bag thanks sean
