Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had a new EE smart hub installed. In Hub Manager my new hub is showing 2.4 and 5GHz are both 'On'. Does this functionality allow equipment designed for 2.4GHz to automatically choose the correct wavelength. The reason I ask is that I have a da...
HiI switched from BT to EE and ordered the new WiFi 7 router and extender. Initially I was sent the WiFi 6 smart hub, then after hours on the phone finally got the wifi7 router but no extender. After many more calls I got sent another WiFi 7 router w...
We have a BT answerphone which used to work well. In trying to re-instate my contract with BT in November, I was forced to change to EE. That was a nightmare, still ongoing.Now I have discovered that although the BT answerphone shows “on”, if anyone ...
I have had EE Broadband for 8 months now and still can't pair my Smart Hub with the EE App so have no WiFi controls and cannot manage my hub on the app. I have tried contacting EE on a number of occasions but they have been no help. I transferred fro...
Has anyone else’s broadband increased for this month?
Hi,We have been recently bought out by EE from Virgin after they visited us and offered to buy us out after installing fibre in out street. They said EE will cover the buy out costs so we don't need to worry about that. Virgin is sending emails each ...
I have just moved from BT Broadband to EE broadband.I was told I would keep my BT email addresses and nothing would change.I have an email client on my laptop (Thunderbird) and one on my android phone (BlueMail).I can log all my email accounts on to ...
Can anyone help can't see my broadband network when searching for it to sign in to
Hi,Our Smart Hub was working fine and all of a sudden the WiFi is gone, went to check the Smart Hub and it is continuously flashing green, I have tried both disconnecting the Hub for a while then turning it back on, I have also tried the factory rese...
