Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43698 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84230 Views
  • 11 replies
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Resolved! Smart WiFi with Smart Hub Plus

*****should be easy - plug-in/play, right ? *****Just got switched from BT to EE. Did have black discs providing coverage to the whole house, with the hub2 router. EE supplied equipment—> hub/router: SH13B & Smart WiFi: SW10AProblem: cannot get the s...

J-P-1 by Investigator
  • 695 Views
  • 6 replies
  • 3 Helpful

WiFi Pro Can’t Connect to Hub Pro

I’m having some issues with my new WiFi Pro.I set it up yesterday, and it worked fine, but the EE app said that it was not able to connect and the app still displayed that it wasn’t connected - Although it was connected and worked (I had the WiFi Pro...

EE Broadband and TV Absolutely Shocking

Like many long term BT customers I recently switched to EE TV and broadband. I expected something better, or at least similar. However, my broadband service has deteriorated massively to the point where I am regularly unable to stream music and my TV...

laptop not seeing EE network

Hi all, I have seen this query a few times in different ways but nothing has helped.Basically, my laptop (running windows 11) has previously been connected to my EE WiFi, but the last few days it has refused to connect and won't even recognise that m...

evans21 by Explorer
  • 259 Views
  • 3 replies
  • 2 Helpful

Diabolic Service

I signed up to have BB on 11/10. I was told it would be installed in my new place as I was moving on 5/11. Since then 2 of my orders have been cancelled for a reason EE can't even tell me, mind you I work from home and in urgent need of BB. My 3 orde...

PPP4 by Investigator
  • 458 Views
  • 12 replies
  • 4 Helpful

Where is EE support??

Having been sold full fibre and persuaded to move landline to digital at the the first test EE are found wanting. BT landline on copper work in power cuts, BT broadband worked when power came back. We have no broadband, EE support is closed during on...

BW4202 by Explorer
  • 225 Views
  • 2 replies
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Can’t pair my devices

So my WiFi started playing up and I had all the family moan at me. I complained to EE, they told me everything was ok there end. They reset my router to factory settings to try and iron out any glitches. The problem now is that my boosters and stuff ...

Resolved! Wifi

i paid for my broadband 2 times i paid ces app earlier than my day of worship and they also withdrew my day of worship today what should i do to get my money back

stefany19 by Valued Contributor
  • 251 Views
  • 3 replies
  • 1 Helpful