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Port Forwarding Not Working on EE Smart Hub—Fix Needed

LiamStevo
Explorer

‎03-06-2026 02:35 PM

I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up a static IP for the extender, disabled DMZ, and tried full resets. EE support was unhelpful—they just suggested restarting the router and re-following the guide, but nothing worked. Has anyone had this issue or found a fix on EE?

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4 REPLIES 4
JimM11
Community Hero
Community Hero

‎03-06-2026 02:53 PM - edited ‎03-06-2026 02:57 PM

@LiamStevo The port forwarding help from EE linked below also the current EE hub range.

Port Forwarding: Access to your home network | Broadband Help | EE

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

You can also post your current screen capture up for the settings.

 

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XRaySpeX
EE Community Star
EE Community Star

‎03-06-2026 02:53 PM

Show us your Port Forwarding settings.

Why would you be allowing external access to a range extender?

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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LiamStevo
Explorer
In response to JimM11

‎03-06-2026 03:16 PM - last edited on ‎03-06-2026 03:28 PM by EE Community Moderator

LiamStevo_0-1780496155855.pngLiamStevo_1-1780496165151.pngLiamStevo_2-1780496181849.png

Hi everyone, I’m still having trouble getting any game ports (like Rust, Minecraft, etc.) to forward on my EE Smart Hub 7 Plus. I’ve restarted the router, done a full reset, disabled DHCP on the extender, and set a static IP for my PC. I followed the EE guide step-by-step, but it still won’t work. Also, I keep getting sent the same port forwarding guide link, even though I’ve done all the steps. On top of that, there seems to be a glitch on the EE site: when I try to manually set the IP under user-defined IPv4, it just shows red boxes, and I can’t set external ports—only internal. Has anyone else run into this, or have any other ideas? Thanks!

[Mod edit: Image rejected as it contained personal information]

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JimM11
Community Hero
Community Hero
In response to LiamStevo

‎03-06-2026 03:20 PM

@LiamStevo What is the FW on that plus 7 hub, linked below but may not be fully current as the other 6Plus / 7 Pro have been getting updates.

Smart Hub 7 Plus
FW: r3.29.4-R-1511690-PROD-84001 and the gui is at App version 3.7.4 19/12/2025
FW: r3.35.15-R-1597208-PROD-84001 and the gui is at App version 3.11.2 19/12/2025
FW: r3.35.24-R-1648110-PROD-84001 and the gui is at App version 3.11.3 23/01/2026

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