Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New hub update has taken nearly 3 hours so far, any ideas why as it says up to 1hr
For the past month I have been trying to deal with my account, Broadband and mobile (3 sims) Due to problems in the first week I asked to terminate the migration but was told I could not go back to BT only another provider. Despite hours to both Broa...
I’ve been a mobile customer for years and have recently switch to EE BB attracted by the Wi-Fi controls to limit access for kids, however, I am yet to be able to link my mobile and BB via the MY EE app. I’ve called CS numerous times but still not acc...
Hi,I wanted to check if my ee broadband Is using CGNAT, my public ip addresses have all been within a certain range and this has led me to look into it.Our gaming experience over my ee broadband has high latency, we have enough bandwidth (over 100mbp...
How do i automatically set my router to reset with timer please.
Hi, I have a 5g smart router and I'm unhappy with the performance of it. I am just wondering if anybody knows whether it's possible to switch from the 5g hub to a broadband connection and how I would go about doing that
I am aware, as EE (in same terms as BT) do not normally provide fixed IPV4 address for domestic customers (only for Business) and their implementation of IPV6 is heavily crippled and in fact, "no address" version with /56 address block it's used (whi...
Will EE update the dashboard to split the wifi bands i can't do it only EE support can do this atm this can happen
Is it possible to keep my landline phone if getting FTTP installed? If so, which package do I need to select? I want the 900mb FTTP.Also, does it have to be installed by a cable or can it be installed connected to the telegraph pole? A different prov...
How do a cancel my ee broadband and phone line tried by my account but it doesn’t show my board band etc , does anyone know the email to send to them I want to cancel
