Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46004 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89547 Views
  • 11 replies
  • 12 Helpful

Cat 8 Ethernet

Hi, I've just recieved a new EE Smart Router as part of an upgrade to Fibre, I need a longer ethenet cable to connect to my TV, the only one I have is a 3m Cat 8 ethernet cable. My question is will this work OK, I don't mean at Cat 8 speeds, I just m...

ANM8 by Investigator
  • 2038 Views
  • 8 replies
  • 2 Helpful

Landline

My landline is dead, but when I ring it on my mobile, somebody else is answering it. EE have given my number to somebody else…. Strange but true

JF36 by Explorer
  • 313 Views
  • 3 replies
  • 0 Helpful

Modem

I have seen the new white ee modem on the Tv advert, I have had mine (black) for some time now, does it need updating ? 

Fibre Max 900 and wired Ethernet Switch

We have broadband with EE and opted to upgrade to Fibre 900.The current EE router sits in the centre of the house providing wifi and is connected to a Netgear ProSafe 24 Port Gigabit Switch which distributes throughout the house for smart TVs, Sonos,...

knotty68 by Explorer
  • 469 Views
  • 3 replies
  • 0 Helpful

Broadband

I have received my broadband, I am just wondering how long it takes to work or does it work straight away? 

Install date changed, auto compensation?

Looking for some advice, ordered full fibre on 1st Dec and was given an install date of 29th December. Saw openreach in the street and they pulled a rope through the duct, no external grey box as yet. However, got a text message from openreach on 15t...

zak99 by Investigator
  • 1079 Views
  • 6 replies
  • 2 Helpful