Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have recently moved to EE from talktalkBefore moving, my Roku stream bar would connect to my talktalk router quickly.Since moving to EE I've noticed that the stream bar takes a couple of minutes to connect before I can watch anything.Any tips on re...
Hi as the Wi-Fi controls is not working on the app can I still connect a EE Wi-Fi booster without needing the app?
Hi All!Looking to help a friend here:He wants WiFi in his Summer house. I have done installs for people before using a router as an AP connecting to the main router using powerline.However i have heard mixed stories about doing thisAs he descbribed h...
New customer here. Will my box infinitely flash purple if i havent been sent my first bill yet? I was told work needs done on a local street box but other than that i thought itd be a quick and easy install. ive double checked all cables and ports an...
Considering moving our broadband to EE after several (not especially happy) years with Vodafone. Looking at the Fiber 67 Essentials package.Our main socket is in a really inconvenient place for coverage over the house, so we have always previously us...
Can anyone help me please!!Basically left EE to go to Virgin Media but then came back to EE.I’ve tried to port my old number back to EE, and they’re saying it can’t be done. They’ve sent 3 requests to Virgin Media and they’ve said virgin haven’t repl...
I’m new to EE and have just had my hub installed, I’m having issues finding the WiFi; it isn’t showing on my devices. I moved from sky but still have sky tv. My internet connection isn’t showing on the networks. Does anyone have any ideas how I can s...
Planned to move away from BT due to cost, I then got a letter from them saying they would charge £5 for leaving (even though I was within a week of my contract expiry date). Phoned them to query it and they told me that there shouldn't be a charge, ...
Hello I’ve just installed the smart Wi-Fi plus hub today. It asked me to update the firmware but it’s taking forever. It’s been more than two hours so far. The green bar is fully loaded but yet it carries on. Is this normal?
Have just switched to ee with new hub etc. managed to switch all devices but notice old bt WiFi is still active even thought hub and router disconnected. Is this usual? Will it deactivate eventually.
