Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I seem to have not received the ID activation email as mentioned in this page.think this might be the reason that I can’t link any of my products in the app.there was a mixup with email (ee had it wrong and I never got the confirmation email after pl...
I have been logging into my account to try and see my broadband account that i set up 2 months ago. It isn't showing and when I go to my email showing me my broadband bill via email. It can't load up my account. I am moving home this weekend and need...
Hi just switched from BT to EE and equipment due to be delivered today and also due to go live today, I don’t have any confirmation emails or anything.should I have received a welcome email? Or will the details etc be included with the router?thanks
Can I cancel my broadband contract? I've been with EE for so long and I just can't afford to pay anymore. I know the price just keeps increasing. How can I do this and do I have to pay fees?
Hello. I switched to ee broadband last year from sky. Had the open reach team come and put fibre to the house and set it up. I have this morning noticed that sky are still charging me for broadband, I'm sure ee told me they would do this. Where do I ...
I am looking to switch my BB & TV Package from BT to EE. I priced up on EE website @ £78.99 for the package I wanted. When I phoned EE to change they said I needed to speak to BT who would handle the switch. I spoke to them giving the details I had p...
How do I dispose of an old Orange Livebox? When EE sent me a new router recently, they said if I had a Livebox to dispose of it safely. But I'm not sure what to do with it. I'm assuming there is no info stored on a router so I don't have to do anythi...
How do I access my EE bills on the website???????????????jeffyates
I've reset the router, done a factory reset all to no avail, anyone else experience such a speed drop recently? It was around the time when EE rolled out a new router firmware update. 25% drop in upload speed is crazy!That's the speed it's syncing at...
Hello, I am currently outside of the UK and would like to find out how long I still have left on my contract and by when I would need to inform EE should I wish to cancel. Since I cannot call at the moment, what is the best way to go about this? Than...
