Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Can you please tell me when my broadband contract is due for renewal
Long-time EE mobile customers with 3 SIM accounts but we were on BT Fibre and under contract with them until last month.EE have been trying to sell us broadband for some time now but were unable to actually make it happen until the BT contract ended,...
The question is , i ordered EE full home broadband which has been active since the 14th of october and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt than...
I have just upgraded my WiFi to the Fibre 50. I have got the Smart Hub Plus. I have tried both on the EE app and the EE home to view my controls and neither are working. Both are coming up with errors.
I was with BT wifi and got changed over to EE. I got kicked out of both my computer and printer and was finally able to connect my computer back to EE however my printer wont connect to EE wifi. Can anyone help please. Its a HP Envy 5020 and I have b...
I just started my contract with EE less than a month ago. Unfortunately, between that time, I have had to move out of my flat due to the fact that repairs are being carried out that prevent me from living there. However, two other tenants are still t...
Received EE smart hub plus yesterday, followed instructions - connected to socket, connected to power, lights turn green & then aqua (awful choice as there’s very little difference and really doesn’t help colour blind customers).I then use my iPhone ...
I have upgraded to 500 Mbps instead of a100. I think I need a newer router. I don't think I'll get the same speed with the one I have
What on earth is going on been without broadband for 5 days now, day it happened was told 3 days max and be back on 14:20 Friday 1st .. that day arrives and nothing I call up oh yes this is only a estimate (not was was told on the phone) “possibly an...
I was using Plex for a while and I found it was "trying to hard" to be the best at everything so decided to move away from it and try something else.Im currently using Emby and find it perfect for my needs, so much so I have gone for the Emby Premier...
