Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New to EE, I've set up my Smart Hub and connected my (numerous) devices with the new SSID and password. When I check what is connected is says that a Ring Camera is connected - but I don't own a Ring Cameral? Am concerned someone has already jumped...
As I am a BT broadband user, I applied to your company's enfield town branch on 7.2.2024 to get 2 sim cards. The employee of your institution stated that there would be no penalty if I switched from BT to EE in broadband, the monthly payment would be...
Hi alltomorrow is switchover day from Vodafone to EE broadband. My current setup is the Voda Router and using Google Nest as access points/range extenders, this creates two network names, i.e. the Voda one and one of my choice for the google equipmen...
Hi all.Ive signed up to ask a question on behalf of my parents in law, seeing as I am responsible for their IT They have been BTEE FTTP (but always dealt with EE) customers for a couple years now and there has been no issues, recently due to a contra...
Hi,After disccussions with the 'Loyalty' Account Team I have recently migrated from BT to EE For both Mobile & Landline based Broadband) I did this as BT advised they will stop providing Domestic Services, with their focus being on business customer...
Hi, I recently upgraded from the standard broadband with landline equipment and signed a new contract for Broad and Fiber Plus no landline for where I live, however I'm not sure what I'm suppose to be waiting for either a speed increase or new equipm...
I've just ordered full fibre with Smart Wi-Fi Plus and Wi-Fi Enhancer. Please reassure me that these two extras can be used in conjunction wuth each other and that it won't be a waste of time getting both extras?Will they need to do any drilling upst...
I recently changed to the “new” ee broadband while keeping my old mobile in the sign up process I had to give a new email address which I was told would be altered later now I have to log into ee broadband with one address then log out and log in to ...
Can you please tell me when my broadband contract is due for renewal
