Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45046 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87557 Views
  • 11 replies
  • 12 Helpful

Broadband Usage

Anyone else having problems looking at their home broadband usage on the EE website. for the last week my daily usage is showing 0mb's and I wondered is it just me or is it a problem with the website?

Fibre max 100

I recently upgraded to ee fibre max 100 from 1 of the slower packages but i dont seem to be getting speeds much faster than before. Im sure i read on ee's website that when this is installed a engineer has to come and change the wiring to the flat an...

Broadband drop out

5 days in from switching to EE Broadband from BT. All set up correctly but, having to continuously resign in on Smart TVs, Firestock & Android phones due to Internet dropping ? If ever BT dropped out never had to sign in continuously ! Connection ver...

Resolved! EE Home Broadband

My home Wi-Fi isn’t working but my landline is. This is due I believe to late payment of my account. Payments were brought up to date yesterday. How long will it be before my Wi-Fi is reconnected. Thank you for your assistance.

Moving to a Archer VR600 Router Assistance

I am about to install a new router to replace the old rubbish smart hub, the Archer allows me to stick it into Bridge mode and then run my Orbi Mesh system into it. My question is, i have my username from the Smarthub admin page, but i can see the pa...

Free gift card

Hi I signed up for ee broadband and went live on the 9th February.  When I signed up it mentioned a gift card I would recieve after a few months but up to now I have not recieved no email or txt about this . I am looking for some help regarding this ...