Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Google Pixel 8 WiFi issues?

We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...

James_B by EE Community Manager
  • 421 Views
  • 1 replies
  • 5 Helpful

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 46694 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 91025 Views
  • 11 replies
  • 12 Helpful

can't receive text code from Microsoft

Hi. I am trying to get a text code from Microsoft as I am locked out of my account and the only recovery number they have is my EE landline. They say they have sent the code numerous times but nothing ever comes through. If I send a text to the landl...

transferred today from BT to EE broadband.

Today i transferred from bt to EE broadband.  The package gives me free norton security for one year.  Text received says  go to https://broadband.ee.co.uk?norton-security.  Then  you will see Register and Download.At age 73 everything is hard.  Anyw...

Br Broadband down - data?

I’ve been advised i should get free data as a bt broadband customer due to having no broadband for not nearly a week is this true and if so how do i get this sorted as can’t find a phone number

Data boost

Hi. I whas supossed to get a 20G data boost with my broadband on xxxxxxxxxxx. Can you tell me what is happening.  [Mod edit: Please do not post phone numbers on the public board. Thanks!]

user manuals

I am trying to help my 83 year old sister with problems with the EE Router.1/. Problem one, she seems to have the old router with the circular light with the EE logo above.2/. I am unable to find a  complete guide in pdf format in order to know what ...