Passcode Texts not being received

[MarkSumm]

I have recently moved broadband to EE from BT. I have set up the EE App and need to link my broadband. All goes well and as part of the setup EE says we'll send a text with a passcode to my mobile the number of which is correct. No text arrives, what now???

[bristolian]

Is this an EE mobile?

[Leanne_T]

Hi there @MarkSumm 

Thanks for coming to the community 🙂

Are you adding your broadband account to an existing mobile EE account? 

Have you tried linking using the broadband account number?

Speak soon. 

Leanne.