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ERROR!!! Xbox Game Pass Ultimate as new fibre broadband customer

Kevans80
Explorer

‎19-05-2024 08:21 PM

Hi I became a new fibre broadband customer on 18th April 2024. Part of the offer was free Xbox game pass Ultimate for 6 months. I received ed email confirming I would receive further email in 14 days from activation of broadband to activate the game pass. 

I received no further email. Therefore using the hyperlink i received in email on the 18/04 (please see screemshot) it takes me to my microsoft account where it is offering me only 1 month subscription not 6. I therefore did not press confirm and I am posting on here in hope anyone can help. Ty

Screenshot_20240519_202050_Email.jpg

 

0 Helpful
4 REPLIES 4
JimM11
Brilliant Contributor
Brilliant Contributor

‎19-05-2024 10:06 PM

@Kevans80 Have you logged into your account to see if the add on is available there?

0 Helpful
Kevans80
Explorer
In response to JimM11

‎20-05-2024 11:13 AM

Yes it has gaming tab I click on that and when I log on to microsoft account it's only showing 1 month

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Kevans80

‎20-05-2024 06:52 PM

@Kevans80 Looks like you are going to have to call EE CS to sort this out for you.

0 Helpful
Reds3
Visitor

‎21-05-2024 10:16 AM

I joined at the beginning of May 2024 and part of my broadband contract was a 12 month free XBOX game pass but I haven't heard anything!! Hopefully I will get my email soon.  Did EE sort it out for you?

0 Helpful