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Router has logged us out and password not recognised

King9609
Visitor

‎17-05-2024 07:39 AM

We have had EE broadband for years with no issues. A few months ago it started dropping out randomly so I rang EE and was put on full fibre, sent a new router and promised the fastest speed we’ve ever had. The coverage still drops out randomly but not as bad as before but this morning none of our devices are connected anymore and when we try to connect it says the password is not valid. It is the correct password. It’s all of our devices. 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎17-05-2024 08:46 AM

@King9609 : Which router do you have? What EE BB plan are you on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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