Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What is the time line from placing order for TV and broadband to delivery, are there any delays.
I can access the hub manager fine; its very slow like. Anyways, I'm trying to port forward on my PC but whenever I click on the tab it gets stuck loading (I am connected via ethernet cable directly in the smart hub). Any suggestions on how to fix it?...
I have just changed from BT to EE, both 900 full fibre. I have a LAN consisting of 5 laptops, 3 printers and NAS drive with static IPs, 3 laptops, TV, desktop, and 3 mobile phones all DHCP. Everything worked and were able to see each other when using...
I’ve recently taken out new contract with EE after being with BT for years (now they are one and the same). New kit arrived, old sent back.I have main hub, back up and two boosters positioned in house. My problem is despite having the two boosters I...
For the past 2 months i have nothing but issues with the EE app, half the features don't work when managing your network. The game and work modes they brag about in their bundles don't show in the app, constantly tells me i am not on my home network ...
I can't view my home broadband account because my SIM only contract is only showing?
I have ended and cancelled my contract for broadband and landline. My landline is still live is this correct.
I cant keep paying £47 a month for fibre only so have subscribed with sky for a faster speed for £28 a month. Do I need to tell EE if so how as I can't see any links or chat to do this?
Moved my full fibre broadband from BT to EE in mid January taking the Full Fibre Gigabit Full Works package as this offered the best price at the time. The broadband switched over fine and happy with the speed - the issues are all around the EE app a...
