Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I used to have an @freesrve.co.uk email account. My wife's account was also registered and she needs her old email address. How can I find that, please?
tried to call you but your phone number is wrong
I'm trying to add my boradband to my EE account, but don't know the billing account number. Where can I get this?
I am experiencing a loss of my fttp broadband service due to inept contractors cutting off my connection when installing their own cables. I have been without fttp for 9 days now.My case has been sent to the EE customer assist team and they tell me i...
Hi. My third party router was accidentally hard reset yesterday and all data was wiped. I'm trying to set the network up againbut not sure of my pppoe credentials
What happened to LIVE chat?
My landline is dead and nowhere at EE can I get any help. It seems they have closed the whole company down this evening
Hi, can someone help with this, please? My partner and I currently live apart but plan to move in together soon. We both have broadband from EE in our separate homes. We're looking for a new home so will both move out of our current addresses. I'm 12...
I have had EE broadband for some time now and run Norton on my devices. I am now getting messages from Norton telling me the wi-if network is suspicious and recommending leaving it now. does anyone know why this is happening and what I should do?
Hello, I am on a phone contract with you and o want to add Home broadband to it
