Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I set up a new direct debit for my new account
Was using my internet as normal, then suddenly things started to stop working.Restarted my wireless router and now cannot connect to anything on the internet and getting this message appear.I'm on an unlimited data plan with everything paid up on tim...
Been experiencing issues with WiFi it keep connecting and then disconnected me I have tried all basic fixes restarting WiFi and all that have been tried
We have been a victim of a house fire, where we are no longer able to reside at the property for up to a 6 month period.What are our options in terms of not getting charged for a broadband service that we will not be using?Anyone with advice please?...
Hi I have received my new hub 6 it's in and working my question is I can't get the white EE WiFi disks to work though. Also the EE set up app doesn't seem to work with the new hub 6
I took my order the day before yesterday, and it shows that everything should be done like activation and delivered yesterday. Yet now it just told me the new kit dispatched was delayed and I still need to wait for no one knows
I I don't know why you are trying to build me 138.99 I returned your hub I want to speak to a manager you're a disgrace.. Keep your broadband
Hi i hoping for a bit of help please I’ve ordered broadband today and I’m wondering how long it takes for me to be able to track it thanks everyone
I'm unable to log into the public EE WIFI hotspots. I think it's because I might have opted out at some point in the past to disable the public hotspot on my router. I've tried to opt in using the link below but it just says:Sorry, we weren’t able to...
I lost my apartment, I have to move out by the end of this month
