Broadband legacy "Early leaving charge" when upgrading?

[123-123-456-987]

Long story short, I've upgraded my broadband early off my contract to a newer contract. Never mentioned anything about an early charge whatsoever. Tried investigating through the EE chat but they can't see the legacy bills I'm gettin, the current wait time to speak to someone on a call is 2 hours which I just don't have the time. 

I'm locked into a new 24 month contract now, received a final bill of £250 or so for cancelling the old one, when really it was an upgrade.

How do i confirm this is just a remnant of the legacy accounts, and I won't actually be charged £250 for upgrading which was never highlighted to me at all. 

[JimM11]

@123-123-456-987 If you are not prepared to wait to speak to CS about your billing, do you have access to bills and are you using same account ID or has that changed also, if moving from legacy to newEE and upgrade to new package restarting your 24month period, and IF you were not told it may be final £250 bill and £250 credit on the new bill. You could wait to see when billing becomes available for checking/download, if not they will take the money from your account.

[123-123-456-987]

There was no mention of any cancellation fee, nor any credit. The old package appears to be a legacy bill and the account number can't be located by the Customer Services rep on Web chat via EE app. But I still get texts and emails confirming the legacy one has been cancelled, and I need to pay an early cancellation fee. 

The account ID appears to be different as I also have mobile billing for my phone which I've had longer than broadband with ee, this account is now tied to my brand new broadband package, I had struggles trying to link my old broadband package in the past to my mobile package, as the ee app gives you the option to link but it kept giving me errors, eventually I was told about the legacy account system which has caused nothing but headaches. 

The mobile ee billing account is now the same is my new broadband package but was never tied to the legacy package, but I set up the new package via the ee app Web chat, and it wasn't mentioned this would be a thing but then again they can't seem to locate any bills from my legacy account anyway to confirm this is an error or not. 

[JimM11]

@123-123-456-987 The account number for the Mobile is Not the same for the Broadband, they have linked both accounts to the common EE id which means that you will be able to see both Broadband/Mobile from the common app wither you use mobile device or pc to look at your EE account. If your old account is not closed, DO YOU have access to look at it, you will probably not have any new broadband billing yet if it is so new, but there is a possibility that there is one there so go to the broadband section, look for billing and see if you can see one. If your are getting text/e-mail for early cancel then you should treat it as they are coming to get that money. If you want to have peace of mind you NEED to call EE CS and talk to someone.