Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
FCC HelloI have tried to get help but ee you can only text i need a new box on wall as mine is broken where you plug the red wire inany help please
Smart hub plus coupled with 2 smart wifi plus units, one of which is wired backhaul. Today noticed EE app displayed not only the 2 smart wifi units as normal, but there was an additional “extender” being displayed, along with “online” and “no signal”...
Since been sent to EE the internet is more worst paying 500mb more like 0.00050mb its a scam download speed monitor shows 500mbps but doesnt show constant like a graph you can see, Keeps timing out playing Playstation 5, when connecting devices drops...
I have just received a full fibre 74 hub supplied with a 2mtr.lead and want to get a three mtr lead. I don't know what to buy.
Ive found that the LED on my Smart Hub Plus is much dimmer than the same central light on my TV Box Pro and Smart Hybrid Connect. I have checked the setting for this in Hub Manager and have tried toggling it off/to 50% and back to 100% but it doesnt ...
As the title says really. Over the past couple of weeks I've been unable to edit any settings either in the 192.268... page or in the EE app for my broadband. A reset/reboot does not resolve the issue - any ideas?We control our child's devices throug...
I had my full fibre EE installed on 16 September. But have yet not received my switch offer
Anyone suggest how we receive our emails now instead from BT as now with EE since changing over, Emails have stopped arriving?Deeply regret switching from BT to EE with our Landline, Broadband and three mobile phones.Our contract terminated on the ...
Hi all. I have been with EE for a number of months now and generally happy with the hardware and performance - I only have FTTC which is an openreach issue not EE but getting close to the 80/20 limit which is good (thankfully I am only 100m from the ...
Has anyone else "tested " the parental controls on ee wifi and found them essentially useless? I have 2 children in the house and it is a worry. Since moving from BT we have had no end of issues. We'd leave but would be charged for termination of co...
