Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi There,My account is: GB********. I have just received an email from you about late payment of a bill.It sates that you will reapproach my account on the 11th Feb 26 for this payment, that will be fine, as we are having difficulty with our payment...
We moved into our house on the 5th and had ordered our EE hub to arrive and be set up/activated on the 5th. On the 5th, plugged it in and got it all set up ok, managed to connect to the WiFi and working all okay. However, when I go into the app to ma...
Full fibre now in my area and my current contract with EE states I will be moved from copper to FF at no charge!!wrong - I spoke to EE and they stated that if I upgraded to full fibre package similar in detail to my current fibre67 all rounder packag...
The worst internet service provider ever, they say guaranteed speed but the slowest i have ever seen in my life anywhere in the world and their customer service quality is worse than their internet, i would definitely recommend not having internet be...
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Hi, We've just upgraded to full fibre 900mb. All devices connected no issues. TV streaming all good. Website access all good. But Amazon seems to refuse. I've cleared all cache, I've rebooted the router, I've tested on various browsers. I've not g...
Hi, having recently switched over from the BT Smart Hub router to the EE Smart Hub Plus, there seems to be no way of changing the devices names connected in the router page, such as connected Printers, Tablets, Phones, TVs etc,For example a Laptop is...
We have full fibre cables to the telegraph pole outside of our house but no idea when the last 30 m of full fibre cable will be connected to the property. It seems to be imposible to get any dates from EE or BT Openreach except sometime in 2026. Oth...
Hi,We lost connection in the middle of the night, ONT lights are fine but hub is flashing orange, guide has booked an engineer for tomorrow, this happened twice in the last month and just came back by itself, we’ve not touched any hardware or changed...
