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New Smart Hub

Siddy03
Visitor

‎19-05-2026 02:31 PM

Plugged in new hub - step 1 of 3, according to the screen. Hit arrow which shows me how to plug in the power cable (!)  and returns to same screen. Repeated several times, but haven'tmissed anything so far.  Connected broadband and ethernet cables and hit Go again, with identical results. No Help available - less than helpful - so will return to original hub and try again when someone can explain why I'm trapped in a loop. This should have been EASY. Why isn't it?

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2 REPLIES 2
JimM11
Community Hero
Community Hero

‎19-05-2026 02:35 PM

@Siddy03 https://ee.co.uk/help/broadband/getting-started

 

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XRaySpeX
EE Community Star
EE Community Star

‎19-05-2026 05:23 PM

Which EE routers, new & old, are they (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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