I have had a £99 charge applied to my broadband bill when I was not told about any home visits and when the engineer arrived and i explained i had setup ny router and tv box which was working fine he left straight away and said it wasn’t a problem and he was glad everything was working as it should.
i have called and spoken to customer service 3 times and been reassured my bill will be adjusted to remove the charge but as yet nothing has been done after a week of waiting.
