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Broadband not working

KrishnaV
Visitor

‎09-02-2025 07:43 AM

Hi, my broadband is not working since 5th Feb and when checked says that there is a major outage and estimated ed time to repeat is Tuesday 16:00. I have  3 ee sims and the reception is awful at my location so, i can’t use hotspot. I called again to check and they keep saying that they can’t do anything and have to wait till tuesday evening. Not sure what else can be done. Didn’t know that i depended on internet for so many things😊

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1 REPLY 1
JimM11
Brilliant Contributor
Brilliant Contributor

‎09-02-2025 08:10 AM

@KrishnaV On this Public forum, there is no account access, so know one knows who you are or what is going on, if EE have told you estimated is Tuesday it will be the advice they have received, and it all depends on what is required for the fix. If you are in a poor reception area for mobile there is really an only wait and see situation for the repair to happen. More than likely one of the reason's that EE can do nothing, poor 4g mobile signal...