Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44020 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85118 Views
  • 11 replies
  • 12 Helpful

LAN clamped at 100Mbps on Smart Hub Plus

When I plug my linux laptop into a cheap gigabit switch it shows 1Gbps in ethtool. When I plug it into the Smart Hub Plus it shows 100Mbps.This router is advertised as having 1Gbps LAN ports. If that's physically true but the firmware clamps them at ...

adrianmay by Investigator
  • 1330 Views
  • 24 replies
  • 6 Helpful

SMART HUB PRO

Hi  We recently received the Smart Hub Pro .Im thick and cant work out how to install it . We have a Huawie router supplied by EE which connects through the wall to a mast they installed .Does the hub connect to the router or mast ? The connection fr...

Bigbee2 by Visitor
  • 298 Views
  • 1 replies
  • 0 Helpful

NO BT HUb

Just ordered EE  full fibre- I am now receiving messages asking me to switch my BT hub on - I have no BT hub, I have no hub at all, do I need one? When I signed up no mention was made of needing to be a BT customer or needing a hub. Will a hub be del...

Voicemail issues

Has anyone come up with a solution to the voicemail issues on their landline.i have spoken to EE on numerous occasions about there being no indication that I have a voicemail. The dialling tone is continuous and the base unit of my Panasonic does not...

Mally23 by Explorer
  • 355 Views
  • 3 replies
  • 4 Helpful

EE app wont sync with router

Hi there - I got moved from BT to EE a few days back, 900MB connection with a Smart Hub Plus. Since Thursday i've been trying to link the app with the router and it fails every time at the point I scan the router QR code to link the app. It pinwheels...

SixyBeast by Investigator
  • 1734 Views
  • 18 replies
  • 0 Helpful

Upnp not available when using wifi enhancer

I have set up wifi enhancer on the ee smart hub pro and it always says that my upnp is not available and neither is my NAT.  I’ve tried port forwarding and DMZ but nothing works. as soon as the wifi enhancer is set up it all stops working

Network keeps dropping

So we are new to EE and could only get upto 16mbps as only part fibre…we have a wifi6 box and the connection keeps dropping..I have my PS4 connected via wire which works well as long as nobody connects to Wi-Fi 﫣 as soon as someone connects to Wi-Fi ...

fast7rax by Investigator
  • 348 Views
  • 4 replies
  • 2 Helpful

Broadband

Absolute joke I've been sent waiting for 2 hours and 10 minutes now after being passed from one department to another it's almost like you just like to take my money and not bother after thatSecond to none when I signed up couldn't have asked for mor...

BT Hub to EE Broadband

I have switched from BT to EE and Vodafone to EE for my mobile contract! Currently still thinking this may have been the worst decision I have made!! I cannot get my BT hub to connect and pair with my EE account. I have reset my hub so that it is usi...

CJ1805 by Investigator
  • 891 Views
  • 16 replies
  • 2 Helpful