Wifi problems

Sj113 · ‎30-01-2026

Hi we had a storm the other day and ever since the laptops or pcs won’t work in the house? It won’t connect to the wifi

Apparently there is no IPv4 and not issuing a IP address

how can this be fixed? Tried deleting and installing adapters etc but nothing is working

XRaySpeX · ‎30-01-2026

Is the router still working at all? What light sequence is it showing?

Possibly the lightning strike triggered a power surge which frazzled your router. Phone up CS for a replacement.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Sj113 · ‎01-02-2026

Hey thanks for the reply

the router is still working on the TVs and phones

the light is aqua

I’ve tried deleting the WiFi and nothing is working

I’ve tried installing windows 11 again and still nothing

XRaySpeX · ‎01-02-2026

Can your PC's see the router's SSIS network?

What happens when you supply its pwd?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP