Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So about a week ago I started suffering from packet loss. I work from home and Sim race in my spare time. Both require good connectivity and is noticable when things are wrong. It started in a championship race a bit of lagging about. Then my voip ca...
No issues connecting my iPhone but my iPad simply won’t connect. Tried everything including turning WiFi on and off and reinstalling the app. Just won’t connect.Any ideas.
I've tried the phone numbers. I listen to the options and when I pick the 2nd option for my broadband, I get asked for the number I'm calling about. I don't have an EE number. I'm still waiting to get the broadband installed.
My estate has got full fibre installed however my house is 1 of 5 out of over 100 houses that is unable to get it as there seems to be a mistake by openreach when registering the houses. Spoke to an engineer on the estate who said they have finished ...
I have cancelled my Broadband and returned the equipment as requested but have received a letter telling me I owe £26.99.EE have cancelled my direct debit and now they are telling me I need to send them this payment.
Why is my internet down [Mod edit: add title]
Set up. Tried uninstall and rebooting. Keep gettimg error that app cant connect. Have uninstall and reinstalled app. Have tried writing and scanning in router details. Have tried phoning customer service. My account was BT moved to EE.
I'm getting beyond fed up with EE. I've upgraded to new faster broadband router in order to have more control but it does not work.The EE Home app won't connect to the router, I've tried to reset the router back to factory default, I've removed and r...
So I've recently joined EE from BT on 30th October on the FF 900 all-rounder package. Long story short, I've added Smart Wi-Fi Plus was sent one disc and then got a second. Then added Wi-Fi enhancer. I was with BT for years but had FF installed in Fe...
