Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43902 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84792 Views
  • 11 replies
  • 12 Helpful

Account

I can’t get into my account , my hearing is poor but I can’t sign is there a chat service ? Contact page seems really hard to get to and when you do it only gives phone call options or sign ? It’s so annoying because I want to change my payment date ...

KayT14 by Visitor
  • 374 Views
  • 6 replies
  • 1 Helpful

EE smart hub external access

Hello,I have some issues with external access to my network devices. I have EE smart hub and full fibre broadband. I opened the correct ports on the router and when I am connected to public WiFi I am able to access my devices but if I switch to 4g/5g...

MitevTM by Contributor
  • 647 Views
  • 4 replies
  • 0 Helpful

No internet and TV

I've just moved over to BT/ EE internet and tv.  The service worked fine for a couple of days but has now gone off and I cannot access the internet!  The router is orange despite turning it on and off and resetting it.  What else can I do?

Can’t set up new account

I’ve changed account ownership for EE broadband as I’m moving to a new address. They set up my account and direct debit over the phone, although they got some details wrong and didn’t state the terms and conditions so I had to call again to fix this....

Alipf by Visitor
  • 410 Views
  • 2 replies
  • 2 Helpful

Internet

Why is my Internet slow speed reading of download 18Mbps upload 0Mbps something seriously wrong here

EE router and VPN

Well, I am fed up with EE by the fact that although they have a VPN on their router you are not able to use it or even have any information for it. I have a VPN on my desktop computer but as a result of energy prices I disconnect the lot, except for ...