Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am switching broadband provider to EE full fibre. The most convenient place for the ONT is a ground floor reception room close to a double plug socket and a Cat 5 Ethernet point.Currently the broadband router is located in a walk in cupboard on th...
Good afternoon, I'm not happy with the engineer (danile) that came yesterday to fit the broadband. He had no shoe covers I had to ask him to take his shoes off, he's also marked my carpet from him drilling and the wall is a mess and not tidy where he...
hi all, do i have to contact my previous broadband supplier to cancel or do ee manage this?thanks
Just plugged in my Smart Hub Plus this morning and a couple of issues. Although the hub indicates a constant connection the internet keeps dropping, both wired and WiFi, every now and then. Nothing will work for a few minutes then things will start w...
How much would the installation fee be on the £79.99 wifi 7 super hub be
Hi We recently received the Smart Hub Pro .Im thick and cant work out how to install it . We have a Huawie router supplied by EE which connects through the wall to a mast they installed .Does the hub connect to the router or mast ? The connection fr...
Just ordered EE full fibre- I am now receiving messages asking me to switch my BT hub on - I have no BT hub, I have no hub at all, do I need one? When I signed up no mention was made of needing to be a BT customer or needing a hub. Will a hub be del...
Has anyone come up with a solution to the voicemail issues on their landline.i have spoken to EE on numerous occasions about there being no indication that I have a voicemail. The dialling tone is continuous and the base unit of my Panasonic does not...
Hi there - I got moved from BT to EE a few days back, 900MB connection with a Smart Hub Plus. Since Thursday i've been trying to link the app with the router and it fails every time at the point I scan the router QR code to link the app. It pinwheels...
I have set up wifi enhancer on the ee smart hub pro and it always says that my upnp is not available and neither is my NAT. I’ve tried port forwarding and DMZ but nothing works. as soon as the wifi enhancer is set up it all stops working
