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NO BT HUb

Martin15313
Visitor

‎12-11-2024 08:59 AM

Just ordered EE  full fibre- I am now receiving messages asking me to switch my BT hub on - I have no BT hub, I have no hub at all, do I need one? When I signed up no mention was made of needing to be a BT customer or needing a hub. Will a hub be delivered? 

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2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

‎12-11-2024 11:24 AM

@Martin15313  have you just moved into a new property?

Are they referring to the Openreach ONT? Rather than a BT Hub?

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XRaySpeX
EE Community Star
EE Community Star

‎12-11-2024 11:41 AM

You've just ordered EE Full Fibre. Has it been installed yet? Has a hole been drilled thro' an outside wall & a box , the ONT, been affixed on the inside? Nowt can happen until that's installed.

Are you coming from BB with another ISP?

 

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