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SMART HUB PRO

Bigbee2
Visitor

‎12-11-2024 10:41 AM

Hi 

 

We recently received the Smart Hub Pro .Im thick and cant work out how to install it . We have a Huawie router supplied by EE which connects through the wall to a mast they installed .Does the hub connect to the router or mast ? The connection from the hub is different from the one from the router to the mast . We are being charged for the router and hub at the moment which is very expensive each month . Please help ! 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎12-11-2024 01:25 PM

@Bigbee2 : The box on the inner wall isn't a router but an OR Optical Network Terminal (ONT) which acts as a modem. The SH Pro is a router which connects to the LAN port of the ONT by a supplied Ethernet cable plugged into the WAN port of the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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