SMART HUB PRO
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12-11-2024 10:41 AM
Hi
We recently received the Smart Hub Pro .Im thick and cant work out how to install it . We have a Huawie router supplied by EE which connects through the wall to a mast they installed .Does the hub connect to the router or mast ? The connection from the hub is different from the one from the router to the mast . We are being charged for the router and hub at the moment which is very expensive each month . Please help !
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12-11-2024 01:25 PM
@Bigbee2 : The box on the inner wall isn't a router but an OR Optical Network Terminal (ONT) which acts as a modem. The SH Pro is a router which connects to the LAN port of the ONT by a supplied Ethernet cable plugged into the WAN port of the router.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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