Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43923 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84852 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband

From when you order broadband when do you hear back from them a love date or when it will be delivered? 

Save changes not working

In EE smart hub manager - Home / Advanced settings / Access Control.I wish to add a new start time / End time restriction  for a device. Once done I get a "changes need to be saved"However, once the save button is clicked nothing happens... 

Ss106 by Investigator
  • 491 Views
  • 7 replies
  • 1 Helpful

Contract

I have 12 months of my broadband and anytime calls remaining would I be able to change this to a broadband and landline only without any penalty charges 

EE Smart Hub 2-hourly reboot problem & solution

The EE Smart Hub 2-Hourly Reboot Problem & Solution The ProblemThe BLACK EE Smart Hub (also called a “router”) loses Internet connectivity for a few minutes several times a day. What’s actually happening is a software update on 24th May 2022 caused a...

GazzF by Established Contributor
  • 17678 Views
  • 310 replies
  • 89 Helpful

Account

I can’t get into my account , my hearing is poor but I can’t sign is there a chat service ? Contact page seems really hard to get to and when you do it only gives phone call options or sign ? It’s so annoying because I want to change my payment date ...

KayT14 by Visitor
  • 376 Views
  • 6 replies
  • 1 Helpful

EE smart hub external access

Hello,I have some issues with external access to my network devices. I have EE smart hub and full fibre broadband. I opened the correct ports on the router and when I am connected to public WiFi I am able to access my devices but if I switch to 4g/5g...

MitevTM by Contributor
  • 647 Views
  • 4 replies
  • 0 Helpful