Smart hub plus issues

scallydeejay · ‎22-04-2024

Hi all. I upgraded to 900mbps fibre the other week and moved from BT to EE and all was well for the first few weeks. But this past week, the signal from my smart wifi hub has been awful. Places in the house where unused to get a good signal, I get next to nothing with a drop off to mobile data a lot. Has anybody else noticed any issues?

my hub is in the same place and my home set up hasn’t changed at all.

XRaySpeX · ‎22-04-2024

Are you using the Smart WiFi Plus extenders?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

scallydeejay · ‎22-04-2024

No, just got the hub itself

XRaySpeX · ‎22-04-2024

Maybe you need 'em!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

scallydeejay · ‎22-04-2024

But I’ve never needed them. When I had the BT smart hub I used to get signal in these areas. And the first few weeks using the smart hub plus from EE I’ve had strong signal until last week.

is there a firmware upgrade needed?

XRaySpeX · ‎22-04-2024

I think you'll find the router is set to WiFi-6 and/or WPA3. Maybe your devices can't cope with that. Change the router down to WiFi-5 and WPA2.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)