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Not received passcode to link broadband

MarkBee63
Investigator
Investigator

‎10-11-2024 02:12 PM

The EE app is awful. I'm a BT customer that has moved over to EE, (I received an email from BT telling me to do so) I'm trying to link my broadband through the app. The app says it needs a passcode. When I request the passcode, nothing comes through. I have checked my mobile number and I have given EE the correct one. My phone is a Vodafone. Do I need the app? The broadband is working fine, so far.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎10-11-2024 02:17 PM

Try linking it in your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
MarkBee63
Investigator
Investigator
In response to XRaySpeX

‎10-11-2024 02:40 PM

I now seem to be locked out because I have tried too many times. Bloody frustrating. Someone suggested go to Manage in the app. That's just full of adverts tempting you to buy stuff. I might go to the store on Saturday for some help. Do I need the app anyway?

0 Helpful