EE Smart Hub Plus Extenders

[Mr_Random]

Hey all,

so I have been a BT customer for many years and had their halo three system which worked really well. I had three discs. They extended my signal into all parts of my house but recently I have been ported over to the EE set up With Smart hub and Wi-Fi six with Smart plus hub and Wi-Fi  6.

in an ordinary brick house, this wouldn’t be a problem but I live in the house that has quite thick walls as it’s quite old and I am now having a problem with signal reaching one of my bedrooms which is a problem when you have child who likes to game in that room I Have received other wi-Fi extenders from EE but they make it absolutely no difference. I’m shocked that the BT hub worked fine with discs but this new system just doesn’t work. I would like to ask how the EE extenders work. Do they link off of one another like a chain  or do they just hook up to the hub so each one links separately if that makes sense? 

[JimM11]

@Mr_Random It all makes sense for the question that you are asking, it did appear that it was an option that worked for the Older style BT extenders, i do not use any of the EE extenders as have my own option in place, Logical and possible test would be to remove or just power off your middle extender, assuming that they are all working and the status of the led is correct for each, when you remove the one nearest to the Router, does the Furthest away continue to work, that would be your first test.

You could also speed test on mobile from each of the extenders, and compare each on operation, then with one switched off, this may help to diagnose the operation. If you do still have all of your older BT equipment you can put it back in operation. Keep us posted to your findings. Theory has it that each booster drops speed by 50%, so half on first, then second to first would be 25% if operating as you say in the chain mode. This may at least help if you have the time to check. HTH

[robh661]

It does seem strange, because I thought Wi-Fi 6 would have better coverage than Wi-Fi 5 which is what the BT hub & discs used, as I did a switch from Halo 3 to EE and got the New hub & Wi-Fi extender. 

[jfmarkham]

I was told that the old BT whole WiFi extenders do not work with the EE Smart Hub/Plus. I have ended up selling mine on Ebay and looking for al alternative to extend my signal now been moved to EE from BT.

[JimM11]

@robh661 Afraid that you are wrong in that assumption, Signal strength is really down to power to the antenna to which in theory all devices should be the same, then layout of the antenna of the router. The BT SH2 would appear to do a better job of this than the new EE Supperhub+, and the mesh network would also appear to be possibly better, but i did not use previous hub, or either of there mesh system's. You are not alone in complaining the apples to apples comparison. Wi-Fi 6 is more of a speed enhancement and more multiple user connections. The new EE hub in comparison to my old Sky hub, 2.4ghz slightly weaker, 5Ghz slightly more powerful and way more channel's, and overall it is a fairly good device, but not perfect.

There is a mobile app, it is called Netspot, free part has some limits but it is fine for checking, i just double checked using the app that my mobile was latching onto the Hub, then moved and it latched onto my Asus repeater, which is just like your extender. You are free to download and test. There are sections that can be changed in the EE router, but as i said, i cannot compare for you as do not have the EE equipment to test. HTH 

Wi-Fi 5 and Wi-Fi 6 are completely different technology's and if you do not have a AX client then it does not matter what the hub can do, apart from giving you a future proof device.

[JimM11]

@jfmarkham I have just looked at your other post so will only reply to this one, Some of the BT Mesh style network which is the White purchased disk's will work on the Network, as i do not use so cannot compare, similar the Black Disk's appear not to work at all. If you have not sent your BT SH2 back, or/and can keep your disk's they will work on the broadband, Your other post leads to some confusion to what/which you have and i understand the request. Not all ISP's are getting it right out of the box with there router's and the FW changes/upgrades will help to get them there but it does take time..... 

[XRaySpeX]

Yes, the white "high st." BT Whole Home discs work with the SH+; the black BT Complete WiFi don't! To give them their correct names.

[jfmarkham]

Not sure what is your point. I replied here to the question about wifi extenders. My other post is totally separate and related to the fact I have not been supplied with an EE Smart Hub Plus as was agreed when I moved to EE.

[JimM11]

@jfmarkham Ok, got it now, and welcome to the forum.

[foxyfoxfox]

I know this is an old thread, but after 15 months and NINE different BT Whole Home white discs (and a load of tests, on site visits etc)... the white BT Whole Home discs do NOT work in a stable enough state with SH+. I have dropouts around 4-5 times per day.