Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46180 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89940 Views
  • 11 replies
  • 12 Helpful

Changed from BT Broadband to EE

I have just changed my Broadband and have a BT Router all the new kit has arrived and is installed.  I have to return the old router but have not been sent a returns label or any box to send it back in can somebody point me in the right direction as ...

Can't find broadband account

So basically I am on my aunties plan for my phone and when i set up my broadband in my flat I used the same email and now I can't login to upgrade my broadband because every time I log in it takes me to my aunties phone account that I am a user on. I...

Terrible service

I am exasperated with not getting any resolution or anyone from EE to handle my complaint of continuous NO SERVICE, NO HOME INTERNET and numerous cases opened, only for EE to send me a text saying case is now closed.it is NOT CLOSED. I am being ignor...

Sjbcb by Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Something missing

I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.My package  arrived today and it looks like a smaller box is missing, no idea what it is. I have tried ...

EE Full Fibre blocking all VPNS

I wish i never switched ISP because my contract was nearly up, you can't use any personal expensive VPNS with EE outright disconnecting you and blocking connection to your device, when i called EE technical support i explained am having issues connec...

NoName113 by Investigator
  • 4098 Views
  • 9 replies
  • 0 Helpful

Resolved! Blocked from using data

Was using my internet as normal, then suddenly things started to stop working.Restarted my wireless router and now cannot connect to anything on the internet and getting this message appear.I'm on an unlimited data plan with everything paid up on tim...

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