Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43937 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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  • 11 replies
  • 12 Helpful

Re: TV Internet connection

Hi folksCompletely new to this forum, but hoping someone might be able to assist and I can't find a 'contact us' facility to ask the company.I have broadband, the wifi from which is, although not quite as promised, absolutely fine for my needs on lap...

S2y by Contributor
  • 555 Views
  • 11 replies
  • 3 Helpful

Lower than minimum Speeds Full Fibre Max Gigabit

“Upgraded” to full fibre max gigbait a few months ago from the standard fibre broadband with EE.Broadband speeds well below the minimum claimed 400mbps. The highest speed I’ve seen since the contract began was around 250mbps no way near 400mbps let a...

louis99 by Investigator
  • 383 Views
  • 4 replies
  • 1 Helpful

EE Flashing Blue Light

Good Evening,I have managed to set up my EE SH as an AP (DHCP, Firewall etc disabled) but despite everything working both wired and wireless I have a constant flashing Blue light on my SH. Is there any way to comletely disable this light, I've alread...

BluntEXE by Contributor
  • 1225 Views
  • 9 replies
  • 2 Helpful

Broadband not working at all

Hello, It’s been 3 days now that I’m sitting without the broadband working at all, it’s just blinking yellow.The power is green and the wireless but there’s no internet at all. This is an ee bright box.I have tried restarting resetting checking lines...

Ha48 by Contributor
  • 704 Views
  • 16 replies
  • 4 Helpful

Line rental costs

How can I avoid paying for line rental and still have broadband access? Some of my friends are with BT and pay no line rental charges i.e., they have no landline phone.

cpk1 by Explorer
  • 1666 Views
  • 4 replies
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Stop the payment at 31.01.2023

my contract ending by the end of January, I want to stop the contract and want to start the top up after ward? And I want to stop the contract service by the end of this month and stop the payment withdrwal after. Can you please help me with this I w...

Solid Aqua Light - No internet connection

We have had a solid Aqua light and no internet connection for 9 days now. EE have constantly checked line and said nothing is wrong. BT Openreach engineer came out, All find at exchange and 500Mbps signal going into the house. Just not coming through...

markTan7 by Explorer
  • 1306 Views
  • 2 replies
  • 0 Helpful

Smart home frequently stops working

I frequently find my smart home devices stop responding - SONOS, Hue, etc. This happens on phone, iPad and Mac. After some checking, I found I was still connected to Wi-Fi and the internet, BUT NOT MY WI-FI!!There is a new network EE WiFi-Auto that w...