Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
IS there any way to get wi fi with out a router as Wi Fi will not be set up for another week. I was looking at mobile hot spot devices
Having been with EE mobile for some time I signed up to EE broadband (moving from BT) in Nov 2023 however despite several calls over several months I still don’t have access to any of my broadband account settings, billing etc etc either through the ...
I recently paid £39 for 30 days package and my phone has been connecting to the wifi fine and everything has been loading, I use this on a few of my devices as my data is weak where i live. All of a sudden everything was buffering and when i went int...
Hello! I have noticed the cable to the openreach box outside the house for the full fibre broadband (think it's called the CSP?) looks like it has possibly come out - not sure if it's supposed to look like this. Broadband still works and everything t...
Cancellation fees is there any, I won’t to move to talk talk for interest but stay with EE for my mobile is that possible
I currently have a Pay per call pack and I want to change it to a UK landline and mobiles add on. The site does not give me a straightforward way of doing this. Obviously I do not want to incur additional charges for the change. I only started my The...
I don’t have fibre BB, but use EE DV. I understand it is not possible to use another router as a primary (DV).Can I use a second router ie; (TP-Link 605v2) and basically the point is so I can use a hardware VPN. To cover all the device’s in the home ...
HelloOver the last few days when going to Shop, Broadband, (logged in) I keep getting the following errorSorry! Something went wrong.I have tried deleting cookies and have tried MS Edge, Safari - nothing works. I tried the same via the app and I get ...
Just setting up wifi extender but light won’t turn aqua but stays solid blue Is extender faulty -have done factory reset
