Smart Hybrid Connect Aerial Sockets

[MikeWilliams_UK]

Why does the Smart Hybrid Connect have two aerial sockets on the back, yet no areials are supplied?

[JimM11]

@MikeWilliams_UK You should be able to determine the signal strength by the bars on front of the Hybrid Connect unit. There are connections available if the user would wish to have an External Aerial fitted, but there are many different types available and not all work or increase the mobile signal and the user has to determine and purchase those IF required. HTH   

[MikeWilliams_UK]

@JimM11  - Yes I know I can see the signal strengh on the front panel.

Why would you need to purchase aerials, when they SHOULD have been supplied which would guarantee they would work.

I agree that the purchase of any (random) aerials most of which will be optimised for WiFi would not work well for a 4G signal which operates on different frequencies.

[Mustrum]

@MikeWilliams_UK   you don't get power supplies with your phone these days, at is all part of saving the planet, and costs.

[JimM11]

@MikeWilliams_UK And why should they be supplied, the router may be in an area with a super signal 4G/5G or not? If the customer finds that possibly an external aerial helps at least the router has a couple of connections to do so. EE i believe just do a yes signal is available, how may people are disappointed when the have a poor mobile signal.  

[MikeWilliams_UK]

If EE/BT are desperate to save a few pence, they should omit the aerial sockets on the device!

[MikeWilliams_UK]

If they are not supplied there should be VERY clear instructions on what aerials are compatible and will work.

[Chris_B]

@MikeWilliams_UK  Not everyone needs an external  antenna but the option to have one if needs be is available hence the ports on the back.   If one was supplied who’s going to fit this, the customer who might not be keen on the idea of doing this themselves and probably wouldn’t need it but will still have ago assuming it has to be fitted.    

[Lest44]

Got my smart hybrid connect set up and no matter where I place it in the house, including up in the roof where I would be able to connect it to the network via cable, I only get 1 bar of signal.  Despite the ee coverage saying in our road we should have a good 4g inside and out, that’s rubbish. I tried literally hanging it out of the window and got 2 bars.  Obviously can’t leave it like that, so was interested in how to get hold of a compatible external aerial to boost the signal?

[Peter_W]

Good afternoon @Lest44, welcome to the EE Community. 

As far as I'm aware we don't have an official means of supplying an external aerial for the Smart Hybrid connect, but if you're struggling with connection I'd definitely recommend reaching out to our technical team so we can run through every option we can to help. 

There is a thread over on the BT Community with a few users highlighting success at boosting their signal with third party options too, so that's definitely worth checking out.

Peter