Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi,I have recently switched over from Sky to EE broadband with my activation date being today. I woke up to emails stating my service was live and my Sky had stopped working through the night so switched over the hubs. Initially, when I also switched...
I need to see my broadband bill for Augusr 2024
I have a new router and to connect my Blink camera module I need to add it's MAC address to my new router. I've logged into my router and to access the access controls it says to do it on my EE app yet when I click on wifi controls all I get is a gr...
I've been tasked with setting up a new network for my mother. Hub took 10 minutes to install and sort, but the landline is seeming to be impossible.She has 2 existing BT HD phones that were connected to the old hub and we need connected to the new on...
Hello,How can I block a specific domain, for example, youtube.com, from being accessed on my broadband internet through an EE Smart Hub router?
HeyDoes anyone else have a problem with the EE SmartHub 6 broadcasting as very slow wifi speeds?We have 1.6GB installed however the standard settings for the EE hub broadcast the speed at no more than 400 MB however if I create a guest network then w...
Hi. I have a pay monthly mobile contract with EE which I took out last November and obviously I have an EE account for this. Now I have just signed up for one of the BT/EE Broadband trials and when I spoke to the operator they had to use an alternati...
I am writing to seek clarification regarding my recent broadband contract renewal and a technical issue I am experiencing with my new router.Firstly, my broadband contract ended on September 22. I visited an EE store in person to renew my contract, a...
Hello,I’m also struggling with the same issue too!I have had a ‘hidden’ open order on my account for weeks that guides keep saying they will ask to be removed but it never does get removed. Some tell me it will take 24 hours to disappear, others say ...
I moved from BT on Thursday 26th. My activation date was given as Monday 30th - based on my equipment arriving today (28th). According to the Royal Mail tracker it won't arrive until Tuesday 1st Oct. I tried to change my activation date using the app...
