Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45919 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89406 Views
  • 11 replies
  • 12 Helpful

Still awaiting for the new kit dispatched…

I took my order the day before yesterday, and it shows that everything should be done like activation and delivered yesterday. Yet now it just told me the new kit dispatched was delayed and I still need to wait for no one knows

YangGu by Visitor
  • 472 Views
  • 2 replies
  • 0 Helpful

EE Billing me £138.99

I I don't know why you are trying to build me 138.99 I returned your hub I want to speak to  a manager you're a disgrace.. Keep your broadband 

Cecil69 by Investigator
  • 413 Views
  • 5 replies
  • 0 Helpful

Tracking

Hi  i hoping for a bit of help please I’ve ordered broadband today and I’m wondering how long it takes for me to be able to track it  thanks everyone                          

Resolved! Unable to opt in to EE WIFI

I'm unable to log into the public EE WIFI hotspots. I think it's because I might have opted out at some point in the past to disable the public hotspot on my router. I've tried to opt in using the link below but it just says:Sorry, we weren’t able to...

Resolved! EE APP CRASHES EE BROADBAND

Every time I go into Wi-Fi controls on the EE app, it makes my fibre broadband crash and reboot if I don’t use the app, the broadband stays on, using iPhone 15 pro max running iOS 17.4

Unlimited data SIMs with EE Broadband

I'm thinking of moving to EE Broadband, and a factor in my considerations is "Choose EE Broadband and get unlimited data £10 SIMs, plus save on mobile phones."  When I investigate further, it says "Buy or upgrade to a new mobile or SIM. Choose from E...

elkay62 by Contributor
  • 4789 Views
  • 3 replies
  • 0 Helpful

EE Broadband

My mum says she switched over from sky but when she was with sky she had a landline number where she could be contacted at home now she has switched to ee  her landline no longer works why is that 

Rickyg56 by Explorer
  • 350 Views
  • 3 replies
  • 0 Helpful

Payment options

I've been informed that since there was a car accident on the 19th March, I've had no WiFi and won't have any until at least April. What does this mean for my monthly payment as it's neither mine nor ee fault for the loss of connection

LeclercSZN by Established Contributor
  • 331 Views
  • 2 replies
  • 0 Helpful