Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello,I’m also struggling with the same issue too!I have had a ‘hidden’ open order on my account for weeks that guides keep saying they will ask to be removed but it never does get removed. Some tell me it will take 24 hours to disappear, others say ...
I moved from BT on Thursday 26th. My activation date was given as Monday 30th - based on my equipment arriving today (28th). According to the Royal Mail tracker it won't arrive until Tuesday 1st Oct. I tried to change my activation date using the app...
My equipment was supposed to arrive today however I've had no update on tracking or disptach.Having spoke to CS - they were unsure - they just said the order was "pending" even though I had the confirmation emails and engineer appointment confirmatio...
unable to log into EE as a new user. Does not recognise my landline number or billing number
I am currently a BT Halo customer and BT have been constantly nagging me to switch to EE so I decided to have a look.What confuses me greatly is the deal EE offers me when I try to switch is more expensive and slower than a deal they would offer me i...
Hi, So really need some help please. The system is a Dahua NVR with 3 cameras installed, and for the last 4 years on sky broadband and it all worked properly. The NVR is hardwired via ethernet directly to the router.Since changing to EE home broadb...
I cannot manage broadband via the EE App. Just get a spinning wheel. Have tried resetting hub: reinstalling app. Also does not work via the web interface where I get the error “This service isn’t working right now”. If I recall correctly it worked f...
Hi,I've been trying to connect to Wi-Fi Controls via the EE app but with no luck - I just keep seeing the three loading dots. Anyone else coming across this problem? Thank you.
I have been on the 1.6 service since it came out but never had the speed they produced a box that can’t even go to that speed to the ont to the modem you will get 1.6 but to the computer only 1 gig as the one they provide is point less for the the 1....
I have had no issues with trying to connect to certain websites for a long time, but suddenly overnight access to certain websites has suddenly vanished. The websites time out rather than connecting, and everything leads to this being an ISP problem ...
