Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Am I stupid? Have WiFi boost but never seem to get connected
Hi AllOur smart plus BB router (black box with the illuminated EE symbol on) over the last 5 days has started dropping out at about the same time each evening, its quite frustrating I keep doing the `help` text to EE and each time the diagnostic resu...
Ive been moved from BT to EE and was reconnected today, however apart from two emails detailing the plan, i do not have anything saying how to access EE bills like account number. My BT webpage is just showing "Sorry we cant get your account details...
Hi,This morning I received a new Smart Hub Plus from EE. I was expecting SH31B model but received instead a SH30A hub. Is there any differences between the two?Thank you
I’ve recently transferred from BT to EE. I’m on full fibre 500 with minimum guaranteed speed of 425.I’ve tested the speed via multiple means the speed is never more than 180 down. Part of the package is described an “EE Smart Hub” which was not deliv...
Hi,I placed an order on October 12, 2024, and I’ve been waiting for an update regarding the wayleave document. Without this document being signed, the work cannot be completed. I’ve been facing delays, and the installation has now been pushed to Febr...
My hub is showing the ‘aqua light ‘ however when I tray to watch something on my TV or phone it says it’s not connected to the internet. Casually, it just lets me watch Netflix on my TV.
I got the Smart Hub Pro and Smart WiFi Pro this week and have been really impressed. 900mbps regularly on my WiFi 6 iPhone and my wife’s WiFi 7 iPhone regularly pulling 1.3gbps. Range and stability excellent so far. I needed an extra Smart WiFi Pro f...
Hi my adult son pays for broadband but he moved out family issues is there any chance he can switch his account contract to my my name and payment or does he have to terminate his account because I want my broadband in my name
I contacted Gigaset and they said: 'Our Gigaset Phones use two systems, analog and VoIP, the important thing at this point is whether your provider supports these systems, many of our customers can use analog or VoIP phones with their fiber modems, b...
