Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a new broadband hub just arrived, all working but my TV’s won’t connect what do I need to do please
I have no internet connection keeps saying issues with account I paid the bill ages ago. Send me to the account and that says all up to date so what's worng I don't own anything but have no broadband
New Smart hub pro came Tuesday. But account is still showing smart hub plus for set up. Any one else having this problem. Any one able to show what there WiFi controls look like with smart hub pro.
Hey all, first post here. I wanted to share an experience I had with a member of EE's phone support in hopes that EE can maybe send out a memo explaining some things to support staff.I'm currently on the 1.6Gbps plan as of a couple of months ago, and...
Does anyone else have the ability to Manage thier Home Phone settings e.g. Call Protect, Voice Mail Settings and Call Waiting.During the first week of my contract I was able to manage these via the web and via the app.Since migrating my old phone no ...
Why are EE so bad at getting an account set up? Operator entered wrong email address so I have not received contract, complained twice but still getting told they can't sort it, still within my 14 period, has anyone successfully left with in the 14 d...
I have just moved my broadband to EE, received text about first bill, when I log into to app and website there is nowhere for me to access this.
My service went live today and I received the Smart WiFi box, but i have not received a Router (and I have not received notification that a router has been dispatched)When will the router be dispatched please, and as I can not use the Smart WiFi box ...
I have a question that I'd like to get an answer on without wasting a lot of my time or that of support staff. It's not urgent and is the sort of thing that I'd simply like to raise a ticket on. I'd be happy to wait a couple of days for a response.I ...
