Wifi signal disappeared/ Need remote reset

Khalid210 · ‎10-10-2026

The Wi fi signal is completely disappeared and is now invisible to all my devices. After I changed a compatibility setting yesterday. My router light is still solid aqua, but I have no way to use an Ethernet cable to log in and fix it. So can you please reset my router's wifi configurations back to normal.

Northerner · ‎10-10-2026

Hi @Khalid210

Resert your router on the back, there should be a button which resets to the default settings and password.

Which router do you have.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎10-10-2026

Hi @Khalid210

Resert your router on the back, there should be a button which resets to the default settings and password.

Which router do you have.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Khalid210 · ‎10-10-2026

Thanks for your help it just working

JimM11 · ‎10-10-2026

@Khalid210 Could have been when you enabled the Comp network the signals all dropped to re-establish the new network and your devices did not pick up the signals after that.

baron75mk3 · ‎10-10-2026

Not sure which Router\Gateway you have but here are a few Pics to help you locate the factory reset pin.

Smart Hub 6 PlusSmart Hub 7 PlusSmart Hub 7 Pro

Khalid210 · ‎10-10-2026

Thanks it's working