1.6Gb Package. Well the day came.!!!

[timprocter]

Finally the Openreach engineer arrived....... 10 minutes he had fitted and activated the new 2.5Gb ONT and it was working straight away.👏

Worrying part was it wasn't going much faster than my previous BT 900/110 package so really pleased he said he couldn't sign the job off until I was getting the 1.6Gb I was paying for.

Several calls later to HQ he was advised to fit another brand new ONT (Luckily he had a spare) so fitted that and tried again... No better.🤔

He rang HQ up again where they "re-built my line" from the exchange and assured him I had access to 1.8Gb if needed but alas still only topping out at just over a 1Gb.

Tried his laptop on both wired and WiFi along with my PC and we were both receiving the same speeds from the ONT.

After another call to HQ they are (Supposedly) contacting EE stating everything was fine at their end.

Now waiting once more now for EE to check their network and get back to me.

Anyone else had the same issues........ Yes I hear lots of you..🤣

Wireless WiFi speed testEthernet Speed Test2.5Gb ONTOrange port for the 2.5version

[garetc]

Are you using the EE router or your own? 

[timprocter]

@garetc  no my own router mate, offered to use the supplied EE router but he stated it was no use for this package on a wired connection because it only had a 1Gb ethernet port on board.

This is what I am using which is perfect for this package.

[garetc]

Periodically mine will drop down to a much lower connection speed, the only way I’ve found to resolve it is to turn off the router and do a hard reset on the ONT using a SIM tool. Once the ONT is back up and detects light I power up the router and it’s fine for another 24 hours or so. 

Careful with OR, they’ll tell you one thing but the notes don’t reflect what you’ve discussed and once they’re gone and close the job you have to open a fault.

Really doesn’t feel like the 1.6 connection is ready for general consumption! 

[walshy77]

Just as I'd imagined unfortunately mate.

I was only getting just over 1gig...the most I ever got was 1.2, once. Mostly it was high 900's. Which is why

I reverted back to a 1000Mbps service as I was getting 950 on that. No brainer. 

This is false advertising as they simply can't deliver the speeds!! A massive con to try and lure people into this 1.6gig service

which just doesn't work. 

Complete shambles. At least we have the 2.5gig ONT now so much easier to upgrade in future when more widely available via other ISPs.

[timprocter]

@walshy77 totally agree, at least the hardware is now fitted.

[Cooper-Reeve]

Hi guys!

I’ve been struggling with the issues you’ve all described here since 1st December. I’ve been all the way up the complaints chain and just now told there is nothing EE can do and I have to take it to the ombudsman. All I want is to downgrade to the 900MB package!

Can you please advise if your downgrade was through EE and how you got that? 

[timprocter]

@Cooper-Reeve 

The question remains, why are they selling this product at a premium price when they "EE" obviously can't deliver.

It's 2024 now and surely this needs taking to a higher level with someone.!!

They make television programs about subjects such as this.

[garetc]

Had to reboot the WiFi because it dropped out and the house lost connectivity and then connection is down to 530Mbps from 1668Mpbs. Not had a chance to power cycle the ONT to see if that fixed the issue. 

If the router wasn’t so poor and didn’t drop out the occasional speed drop and having to cycle the ONT although not ideal wouldn’t be such a problem but the Super Hub Plus dies at least once a day. 

Just ordered a 6E mesh system from Velop, will see if that helps although I shouldn’t have to spend money out of my own pocket. 

[garetc]

What’s the ombudsman said? You’re really at the highest level of complaint that you can be if you’re complaining to them.