Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, I have just changed to EE, and connected the broadband. It’s visible on our devices for us to connect to WiFi.As soon as I try setting up the app, the app can’t connect, and the EE WiFi disconnects from all connected iPhones, Mac’s, TV’s etc, and...
Hello, Last two months my wi-fi started acting differently. It has fast speed which is good for downloading files, however when I try to do something that requires real-time exchange of data like a live stream, video call or online game, it lags ever...
Hello, I'm a network engineer, and my background is in networking. At the moment, I have Virgin broadband (residential) with my own firewall (Palo Alto). Virgin doesn't offer a static IP, but the IP hasn't changed in about 2 years. I put the Virgin h...
Hello,My activion day was yesterday and my smart hub plus has been flashing orange, I've turned it off and on multiple times and I've checked the wires multiple time, I've spoke with ee and they are sending an engineer next week but I really need my ...
Hi, i recently purchased the Premium mesh to replace the Mercusys Wifi 6 that i had. I've connected it all up to my EE Smart Hub Plus wifi 6 hub and I cant get the mesh to push out 802.11ax, only wifi 5 802.11ac on my wifi 6 compatible devises.
I am trying to switch my broadband contract from Ee as they can’t provide full fibre broadband with a phone. When the new provider tries to switch they get this message. The customer's data held by their existing provider will not allow a successful ...
I've just renewed my contract and been migrated from BT to EE. Can I keep my BT email addresses at no extra charge? This wasn't mentioned and yet I read if you leave BT (I was not given a choice in the call -simply told migration was the way on renew...
Hi!I use a software called Source Connect - this needs port forwarding enabled to operate correctly. I have configured my settings on the hub (see attached picture). Been through the support with the software company but the port forwarding is not op...
Same problem here. I cannot view the Broadband page in plans and subscriptions within the EE mobile app. It has said ‘Order Pending’ for weeks. Ever since I was moved from BT FTTP 900 to EE it has been like that.I asked to add the TNT sports TV add-o...
Moved into a new build with full fibre a few days ago. Let EE know we moved and they 'switched on' our openreach connection yesterday. Our hub from our last house (SH31B) is here and we were told it should be compatible.Hub is turned on and connecte...
