Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44440 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 86134 Views
  • 11 replies
  • 12 Helpful

ESA benefit's

I wonder If some one could help ? I am on ESA benefit and have been told I can get a discount ? Could someone please let me know how I go about this ?

broadband speed

hi, I'm contacting regarding my partner who's broadband is full fibre 100, currently at her home she's only reaching speed as high of 46mbs , I've reset the router and started the broadband again and have no improvement on speeds 

broadband

Why am I not able to visit https://ipindiaservices.gov.in/eregister/eregister.aspx  and other websites starting with same main domain name, using my EE Home Broadband? However, I was able to go there two days before. Now, if I use my Mobile Phone Hot...

nitswal by Investigator
  • 627 Views
  • 19 replies
  • 1 Helpful

Broadband payment

Hi, the payment for my Broadband at XX XXXXXX XXXX XXXX XXX bounced a couple of days ago but the money is in now could you take it out again before something els comes out  [Mod Edit: Removed address]

Levie by Explorer
  • 367 Views
  • 4 replies
  • 1 Helpful

Norton security premium why was I charged £99.99

I recently signed up for the free norton security that came included in my broadband package for which I was then charged £99.99. When I got in contact with them to ask why it was because I had an account with them in 2015 and this deal through EE w...

gReece82 by Explorer
  • 579 Views
  • 3 replies
  • 1 Helpful

Resolved! FREE BROADBAND For LIFE PROMISE

Hi, Ive had one continuous unbroken account with Orange, Freeserve, Wannadoo, now EE.Does anyone remember when; either Wannadoo, or Freeseve, distinctly promised FREE BROADBAND FOR LIFE?I had Free BroadBand for Life, with them for a while, as part of...

D-a-v-3 by Explorer
  • 1342 Views
  • 9 replies
  • 6 Helpful

Internet routing issues

Hey!So I have decided to post here as I have received very poor support from EE's technical support team for an issue I've been having.For just over a week now, I have had potential routing issues with my full fibre gigabit service. I have noticed th...