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Returning Equipment

TanjuHergeleci
Established Contributor
Established Contributor

‎20-11-2024 12:43 PM

Hello,

I was recently advised I could try the new wifi 7 hub to see if that resolves the ongoing broadband issues we've been having. They said I could try it for 14 days and return for free if it doesn't fix the issue or keep it added to the plan for £10 a month. 

Long story short it didnt fix the issue but I noticed when I was returning the kit it said if I didn't return it I would have to pay a one off fee of £50. I was wondering could I pay this £50 and keep the equipment and continue to use it as long as I remain with EE broadband services, instead of paying £10 a month? Or do they ban the equipment etc?

0 Helpful
1 REPLY 1
JimM11
Brilliant Contributor
Brilliant Contributor

‎20-11-2024 02:17 PM

@TanjuHergeleci The low cost that you have is reduced probably for the short period that you have the router, then the next charge is full price for that router £110, and expect the £10/ month addon also because you kept it, its one of those as @Chris_B has pointed out whatever you agreed on in the conversation if it was recorded, will be pulled to listen too.