Noit getting IP adress from EE hub

[Memnon]

I have SMART sockets which I'm having difficulty connecting to the EE network.

I am trying to connect to a Compatibility N/W  set to 2.4GHz only

Dealt with manufacturer's support - 

As a test they got me to create a new network by using my mobile phone hotspot. 

When I connect the smart product to my hotspot, it connects instantly, proving device is working.

However, when trying to connect to the EE hub it is not assigning an ip address to the device. Anybody know if there is a firewall setting or any modes I can change on the router to allow the smart device to connect without issues?

[XRaySpeX]

Do you have the Compatible WiFi network's Security set to WPA2?

[Memnon]

Yes .... and 5Gz disabled.

[JimM11]

@Memnon Can you say the make and model off the smart socket's involved?

From your other posting so questioning what you are on about now.

""

I was having major issues, all my devices were dropping connection, buffering, or simply not connecting. I changed them all to connect to the Compatibility network, and they connect and work .... but losing benefit of 5 or 6 GHz access.

The external (SMART sockets) were still not connecting; the workaround was to switch security on the Compatibility network to be WPA2, all now seem to connect.

The Home Tech advised there is expected to be a software update to allow ability to choose between WPA2 and WPA3 when on teh main network (2.4/5/6 GHz).

Anybody know how to put in a bug fix report to EE to get this fixed ?     Both the Extender to Hub connection issue and the WPA|2 issue.

[Memnon]

JimM11  ... there are other postings as having many issues since moving to SH7 Pro - (Wifi is very poor as per other post)

In this case, limiting the issue to being unable to connect SMART device

The device is, as per this link ... it's branded as ENERJ  but these are more than likely sold under many brands; there is no marking on the device itself as to what 'make'

https://www.amazon.co.uk/dp/B07NJKY8LZ?ref_=ppx_hzod_title_dt_b_fed_asin_title_0_0

ENERJ has sent another that he pre-tested, same thing - fails to connect

The connection fails ... ENERJ support advise failure mode, is due to not getting an IP address from the HUB.

EE support did mention that it could be a need to open a firewall port, but nop idea what one.

As per OP above it connects straight away if I connect iPad via hotspot 

Just spent an Hour with EE support; they could add nothing - I did just turn  off 5 & 6GHZ on main network in case that was somehow causing interference, but it made no difference.

In OP I mention manufacturers support ....in fact to be correct it is the reseller's support - ENERJ

[JimM11]

@Memnon Were abouts is the socket located and you are testing to it?

[Memnon]

Socket is in the garden; the nearest access is via an Extender Pro

BT Home Tech run WiFi strength app on his phone and confirmed that there was plenty of signal strength at the Smart Device, especially as they simply turn on & off ..... no streaming of data.

I have 2 other Smart devices nearby (within 1m  and they connect fine)

I looked at basic WiFi app on phone it shows 2.4GHz from my standard network is a stronger signal in garden loaction than the 2.4GHz Compatability newtrok ..... whish is not what is expected.

Connection schematic is ... as per attached.

[JimM11]

@Memnon Thanks got it all now, so again from your previous statement. Just the relevant part this true or not.

The external (SMART sockets) were still not connecting; the workaround was to switch security on the Compatibility network to be WPA2, all now seem to connect.

[Memnon]

There are 3 Smart sockets .... when I posted that response (not this thread) the 2 of them came into life and connected .... so I assumed OK, but when I tried to pair the 3rd one last week found it won't connect.

So this thread refers solely to the 3rd socket ..... and I physically have 2 of these ENERJ sockets; neither will connect.

[JimM11]

@Memnon Then it sounds like the brand off socket is either rubbish or just cannot connect to the Pro Extender, as you have a spare now, wire a cable on it and plug it in near the Extender and see what happens, if nothing take it to the Pro Hub and do it there also.